Customer Service Coordinator

A Fantastic Customer Service Coordinator job near Birmingham (Curdworth) has become available at Hampton Kitchens, an industry leading manufacturer of cabinets and doors in the Kitchen Bedroom & Bathroom sector.

This role is focused on supporting our retail and trade clients, providing accurate quotations, processing orders efficiently, and delivering exceptional customer service throughout each project lifecycle.

Customer Service Coordinator job near Birmingham (Curdworth), Highlights:

Full time, permanent position.
Salary £27,500 - £30,000 based on experience.
Monday to Friday, 7:30am – 4pm.
Office based role, located B76 9EF.
Excellent growth potential within the customer service team.
Friendly, supportive team culture with hands-on training and development.
20 Days annual leave + your birthday off. Company pension. Employee Discount. On site parking.
Key Responsibilities:

Prepare quotations and costings for customers.
Process orders accurately and keep everything on track.
Act as a main point of contact for customers, handling queries and providing updates.
Work with internal teams to coordinate orders and deliveries.
Keep customer and order information up to date on internal systems.
Support with general admin, reporting, and order planning.
Build strong relationships with customers and support repeat business.
Follow up on quotes and help turn enquiries into orders.
Help resolve any order or delivery issues quickly and professionally.
Customer Service Coordinator job near Birmingham (Curdworth), Ideal Candidate:

We are open to considering a variety of relevant past experience, with tailored training available depending on your background.

You might currently be working in a Customer Service or Trade Sales role related to kitchen and bathroom, construction supplies or similar natured manufacturing business.
Or you might even have held a technical/manufacturing job in the Kitchen Bedroom & Bathroom industry which has given you a good understanding of the sector and terminology, looking to transition into a Customer Service role.
Must be able/ confident to use basic IT software such as Microsoft Excel and Emails.
Strong communication skills and highly organised.
If you are passionate about delivering outstanding customer service and have some form of relevant past experience, we encourage you to apply for this opportunity as a Customer Service Coordinator