Customer & Operations Support Administrator

Customer & Operations Support Administrator
Salary: £28,000 – £30,000
Hours: 8:30am – 5:00pm (Monday to Friday)
📍 Location: Tipton (near Great Bridge & Wednesbury)
We’re looking for a Customer & Operations Support Administrator to join our team in Tipton. This is a busy, hands-on role where you’ll be supporting customers and helping keep day-to-day operations running smoothly.
We’re one of the UK’s leading distributors of cable management products within the Mechanical & Electrical sector, and due to continued growth, we need someone who can keep up with a fast-paced environment and isn’t afraid to get stuck in.
This role would suit someone who is organised, quick to pick things up, and comfortable managing multiple tasks at once.
What you’ll be doing:
* Handling incoming calls and emails from customers
* Processing orders accurately and efficiently
* Preparing and sending customer quotes
* Using our CRM system to track and follow up quotes
* Managing returns and supporting goods processing
* Raising pro forma invoices and general order admin
* Working closely with customers to resolve queries
What we’re looking for:
* Previous experience in admin, customer service, or a similar role
* Comfortable working in a high pressure, busy environment with competing priorities
* Confident communication skills (phone and email)
* Good attention to detail and basic maths skills
* Comfortable using PCs, Excel, Gmail, and general systems
* Reliable, organised, and able to work at pace
What you’ll get:
* A varied role where no two days are the same
* A supportive and experienced team
* Opportunity to grow with the business
* Stable, full-time position with a well-established company
* Salary between £28,000 – £30,000 depending on experience
If you’re looking for a role where you can make an impact and be part of a growing team, we’d like to hear from you