Customer Service Advisor

Customer Service Advisor

Mansfield

Up to £28,000 (DOE)

Full Time | Monday – Friday

We are currently recruiting for a Customer Service Advisor to join a growing and supportive business based in Mansfield. This is an excellent opportunity for someone who enjoys building relationships, providing outstanding customer service, and working in a fast-paced, team-focused environment.

The Role

As a Customer Service Advisor, you will be responsible for managing customer accounts, acting as the main point of contact, and ensuring a seamless service from enquiry through to resolution. This role offers variety and the opportunity to build strong, long-term relationships with customers.

Key Responsibilities

Managing and developing relationships with assigned customer accounts

Acting as the main point of contact for customer enquiries

Handling queries, issues and escalations professionally

Coordinating with internal teams including Sales, Operations and Finance

Processing orders and ensuring customer commitments are met

Maintaining accurate customer records within CRM systems

Supporting customer retention and identifying growth opportunities

Monitoring customer satisfaction and service delivery

About You

Previous experience within Customer Service, Account Management or Sales

Strong communication and relationship-building skills

Excellent organisational and problem-solving abilities

Ability to manage multiple priorities in a busy environment

Commercial awareness and customer-focused mindset

What's in it for you?

Salary up to £28,000 DOE

Supportive team environment

Growing and stable business

Opportunity for progression and development

Monday to Friday working (no weekends)

If you're a proactive Customer Service professional looking for your next opportunity in Mansfield, we'd love to hear from you.

Apply now for immediate consideration.

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