2nd Line It Support Engineer

Second Line IT Support Engineer
📍 Hybrid / On-site – Veritas Workspace Solutions
💰 £30,000 – £35,000 per annum (depending on experience)
Veritas Workspace Solutions is a fast-growing provider of innovative workspace technologies, delivering seamless IT infrastructure and support to clients across the UK. We’re passionate about creating smarter, more efficient workplaces — and we’re now looking for a Second Line IT Support Engineer to join our dynamic, customer-focused team.
🔧 The Role
As a Second Line IT Support Engineer, you’ll act as the key escalation point for our first-line support team, ensuring complex technical issues are resolved quickly and efficiently. You’ll work across a wide range of technologies, supporting client systems, infrastructure, and applications.
Day-to-day, you’ll:
* Handle escalated tickets and provide remote and onsite technical support.
* Troubleshoot hardware, software, and network issues.
* Manage Active Directory, Microsoft 365, and Exchange environments.
* Support server administration and virtualisation technologies (VMware/Hyper-V).
* Monitor and maintain system performance and backups.
* Document solutions and contribute to internal knowledge sharing.
* Collaborate with senior engineers on IT projects and improvements.
🧩 About You
You’re a technically skilled problem-solver with excellent communication skills and a proactive mindset. You enjoy getting to the root cause of issues and delivering solutions that make a real difference to users.
Essential skills:
* 3+ years’ experience in an IT support role (preferably 2nd line)
* Strong knowledge of Windows desktop/server environments
* Experience with Microsoft 365 administration and support
* Understanding of networking principles (DNS, DHCP, VPNs, Firewalls)
* Excellent troubleshooting and customer service skills
Desirable:
* Experience with Azure AD, Intune, or cloud services
* Relevant certifications (CompTIA, Microsoft, ITIL, etc.)
* Experience of hosted PBXs (Gamma & Webex preferred)
* Full driving licence.
* Apple Mac macOS
🌟 Why Veritas Workspace Solutions?
At Veritas, we believe our people are at the heart of our success. You’ll be part of a collaborative team that values innovation, learning, and progression. We offer:
* Competitive salary (£30–£35k DOE)
* Ongoing training and certification support
* Opportunities for career growth
* Friendly, inclusive company culture
* Modern, flexible working environment