Function: Neighbourhoods
About the Role
We are recruiting a temporary Area Housing Manager to deliver high‑quality tenancy and neighbourhood management services across approximately 5,500 general needs homes.
Reporting to the Operations Manager - Neighbourhoods, you will manage a team of Housing Officers covering the Plymouth patch, working closely with internal teams and external partners to sustain tenancies, manage risk and improve outcomes for customers and communities.
The role is hybrid, based from Exeter, with regular travel across Plymouth.
Key Responsibilities
Lead and manage a team of Housing Officers to deliver effective tenancy and neighbourhood management
Provide visible leadership, supporting performance, engagement and development
Oversee tenancy management including ASB, safeguarding, hoarding, domestic abuse, tenancy fraud and unacceptable behaviour
Manage risk and ensure compliance with legislation, policy and internal controls
Resolve customer complaints within timescales and identify service improvements
Work collaboratively with internal teams, local authorities and partner agencies
Build strong external stakeholder relationships
Use performance data and customer insight to drive continuous improvement
Ensure fire and property safety actions are appropriately managed
Contribute to policy development and neighbourhood service objectivesAbout the Candidate
Essential requirements:
Proven experience leading teams within social housing or a related sector
Strong tenancy and housing management knowledge
Experience managing performance, change and service improvement
Confident using KPIs, performance data and reports
Good understanding of housing law and regulation
Strong stakeholder engagement skills
Full UK driving licence and access to a vehicle
Basic DBS check requiredContract Details
Hours: 37 per week (Monday to Friday)
Contract length: Until end of May 2026
Location: Exeter (with travel across Plymouth)
Pay rate: £28.28 per hour PAYE
Salary description
£28.28 - £28.28 per hour