Rate: Up to £735 per day (Umbrella only) Clearance: DV Cleared (Sole UK Nationals only) Location: Hybrid - London & South East (4-5 site visits/month)
Clearance required: DV Mandatory
The Role
We're looking for a DV Cleared User Researcher to support a highly classified MOD programme delivering an Above Secret capability.
You'll lead user research in secure environments, working closely with senior military and MOD stakeholders to understand workflows, user needs, and transition impacts from existing systems.
This role operates under strict security constraints, so adaptability and pragmatic research approaches are essential.
Key Responsibilities
Conduct user research within classified MOD environments
Engage senior military and civilian stakeholders
Develop personas, journey maps and process maps
Produce Business Change Assessments
Define onboarding and IMPEX processes
Support service design and operational readiness
Document findings in approved secure environments
Essential Experience
Proven user research experience in UK Public Sector or Defence
Strong qualitative research skills (interviews, workshops, stakeholder engagement)
Experience translating research into business change outputs
Comfortable working with senior stakeholders
Experience working in Agile environments
Desirable
Experience on classified or Above Secret programmes
Knowledge of GDS Service Standards
Familiarity with JIRA and Confluence
Additional Information
This role requires DV clearance and additional programme vetting, which may extend onboarding timelines.
Classified work must be conducted on-site in secure locations in London and the South East
Salary description
£700.00 - £735.00 per day