Salary: c.£30,000 (dependent on experience)
Contract Type: Temporary - Fixed Term Contract or Secondment
Hours: Full Time
Additional Information: Monday - Friday, 37 hours a week
Location: Poole, Dorset, England
Interview Location: Interview and assessment in person, in Poole
Interview Date: w/c 4th May 2026
Closing Date: 26-04-2026
Reference: 21407
About Us
Our purpose is simple: to save lives at sea. 24 hours a day, every day, RNLI lifesavers are ready to launch to the rescue.
We’re looking for a Customer Service Team Supervisor to join our Volunteer Experience team. Internally, this role is known as 'Volunteer Experience Supervisor'.
This team supports the RNLI through providing an exceptional and professional reactive and proactive customer service to all RNLI volunteers, offering increased engagement, nurturing relationships, growing income and helping to ensure that the RNLI is the most loved and best supported charity.
Some of the Benefits
- Salary of circa £30,000 (dependent on experience)
- Flexible working
- 26 days’ annual leave plus Bank Holidays
- Competitive pension scheme (employer contributions of up to 10% of basic salary)
- Life assurance
- Health cashplan option
Your Role
In this role, you will manage a team of 8 direct reports, maintaining processes and procedures to provide a first-class level of customer care to retail volunteers, key individuals and fundraising groups to secure support, nurture relationships, and increase levels of engagement.
You will work in partnership with Experience Team Managers and Leads to ensure the most efficient and agile use of Volunteer Experience Team resources at all times.
As well as your line management responsibilities, you will initially have a focus on supporting the RNLI’s Retail Teams and volunteers.
About You
You’ll have strong experience of managing teams, ideally in a customer service environment. To be considered as our new team supervisor, you will need:
- Direct experience of delivering high-quality telephone-based customer support or service
- Familiarity with customer relationship management software, IT packages and telephone systems
- Experience of managing and motivating staff to deliver targets to deadlines
Other organisations may call this role Team leader, Supervisor, Customer Service Manager.
If this could be the role for you, please apply via the button shown.
Safeguarding
The RNLI is committed to safeguarding; protecting a person’s health, wellbeing, and human rights, enabling them to live free from harm, abuse, and neglect. We expect all employees and volunteers to share this commitment and have a zero-tolerance approach. The suitability of all prospective employees and volunteers will be assessed during the recruitment process in line with this commitment. This will include relevant criminal record checks being carried out, dependent on the eligibility of the role. (England & Wales; DBS check, Scotland; Disclosure Scotland PVG, Northern Ireland; Access NI, Republic of Ireland; Garda Vetting; International, International Child Protection Certificate process).
Diversity at the RNLI
Our staff and volunteers have been saving lives at sea without prejudice for 200 years. We respect and value diversity of background, skills and perspectives within our teams, and consider it essential to help us deliver a world-class lifesaving service. We are an inclusive organisation and welcome applications from everyone. In addition to having the skills needed for the role, we also look for applicants who share our commitment to living our RNLI values (trustworthy, courageous, selfless, and dependable), and helping us work towards Our Vision: To save Every One
Salary description
£30000.00 - £30000.00 per year