Are you passionate about making a difference in the lives of individuals and families facing homelessness? We are looking for a dedicated and empathetic Homelessness Officer to join our dynamic team for a temporary contract of 3 months, there may be the opportunity for you to apply for a permanent post within the team also. If you're ready to take on a fulfilling role that allows you to help residents secure stable housing solutions, we want to hear from you!
Position: Homelessness Officer
Contract Type: Temporary
Hourly Rate: £18.85 per hour
Contract Length: 3 months
Working Pattern: Full Time
Location: City of Wolverhampton Council, Civic Centre, St. Peter's Square, Wolverhampton, West Midlands, WV1 1SH
Workstyle: Hybrid - 3 days in the Civic Centre and 2 days working from home.
Key Responsibilities:
Prevent Homelessness: Assist residents in retaining their current accommodation or finding suitable alternatives through tailored Personal Housing Plans.
Provide Front-line Support: Engage directly with residents via face-to-face interactions, phone calls, emails, and home visits, always with sensitivity and professionalism.
Collaborate: Work closely with internal teams and external partners to facilitate tenancy sustainment and access to housing solutions.
Advise Residents: Investigate and assess housing options for those at risk of homelessness, ensuring they understand their rights and available support.
Maintain Records: Ensure compliance with data collection for the Ministry of Housing, Communities and Local Government and uphold the highest standards of documentation.
What We're Looking For:
Qualifications: GCSE English and Mathematics at grade C/4 or equivalent
(Certificate In Housing Practice qualification Level 3 desirable but not essential)
Experience: Demonstrated ability to assess homelessness cases, with a solid understanding of relevant legislation and a commitment to working with diverse communities.
Skills: Excellent communication, empathy, and negotiation skills, with a knack for maintaining resilience in high-pressure situations.
Personal Qualities: A team player who can also work independently, displaying creativity in problem-solving and strong organisational skills.
Why Join Us?
Impactful Work: Be part of a dedicated team committed to preventing and relieving homelessness in the community.
Supportive Environment: Work alongside passionate colleagues who share your dedication to social inclusion and reducing inequality.
If you're ready to make a real impact and support individuals and families in need, apply now to become our Homelessness Officer!
How to Apply:
Please submit your CV and a cover letter outlining your relevant experience and motivation for applying. We can't wait to hear from you!
Note: This role is subject to a satisfactory Disclosure and Barring Service (DBS) check.
Together, let's create a brighter future for those facing homelessness in our community!
Deadline for applications: Monday 16th March 2026
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
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Salary description
£18.85 - £18.85 per hour