Application Duty Technician

ROLE TITLE: Application Duty Technician
LOCATION: Hursley 5 days per week
ASSIGNMENT LENGTH: 12 Months

Salary: £48,000 per annum

CLEARANCE:
***The ideal candidate will have active SC Clearance to be considered***

We are actively looking to secure a Application Duty Technician to join Experis.

Experis Consultancy is a Global entity with a well-established team with over 1000 consultants on assignment across 20 clients globally. Our UK operation is growing and has very aggressive plans for expansion over the coming years. We form part of the Manpower group of companies that turn over $20 billion a year collectively.
Experis UK have partnerships with major clients across the UK spanning multiple industries; our approach is a very personal one, with both our clients and our own employees. We are passionate about training, technology and career development.

Job Purpose/The Role:

Application Support providing Level 2/3 Support on a one-of-a-kind National Critical Infrastructure system working closely with the client, third parties and delivery teams to ensure 99.99% SLA. Working in Live Service, the role provides plenty of variation but at its core will see the applicant working to resolve user incidents from problem diagnosis through to subsequent restoration of Service/implementation of fix.

Role Overview

We are seeking a Duty Technician to support and maintain critical IT services within a complex enterprise environment. This is a hands?on, operational role focused on incident resolution, transaction tracing, service stability, and stakeholder collaboration, working closely with internal teams, suppliers, and third?party partners.
The successful candidate will act as a technical escalation point, leading troubleshooting efforts, supporting service operations, and onboarding new clients onto supported solutions.

Key Responsibilities

Monitor, support, and maintain live services, ensuring availability and performance
Perform transaction tracing to diagnose application, network, or connectivity issues
Manage incident and problem resolution through to closure, following ITIL processes
Lead and coordinate technical troubleshooting calls with internal teams and third?party suppliers
Work within ServiceNow (SNOW) to log, update, and manage incidents, problems, and requests
Produce and contribute to service and incident reporting, including root cause analysis
Collaborate with suppliers and service partners to resolve complex technical issues
Support the onboarding of new clients onto supported solutions
Participate in issue resolution sessions and contribute to continuous service improvement
Ensure adherence to operational processes, security standards, and service KPIs

Essential Skills & Experience

Strong experience with monitoring and incident management tools, including:
Netcool
ServiceNow (SNOW)
SolarWinds
Solid scripting and data skills, including:
PowerShell
SQL
Oracle
Enterprise Networking expertise, including:
VLANs
Firewalls
Packet filtering rules
IPSec VPNs
Wide Area Networking (WAN) knowledge, including:
BGP
SD-WAN
Strong understanding of Web Proxy infrastructure and internet access patterns, including:
Proxy servers
SSL/TLS decryption
Web applications
Proven troubleshooting expertise, with confidence leading incident resolution calls
Comfortable working with external suppliers to resolve connectivity and service issues
Strong communication skills and ability to operate in high?pressure environments

Desirable Skills

Experience with AIX
Exposure to AWS, particularly:
EC2
VPC

Working Style & Attributes

Calm, structured, and methodical approach to issue resolution
Proactive mindset with a focus on service improvement
Comfortable operating as part of a rota or duty function (if applicable)
Strong stakeholder management and collaboration skills
Willingness to take ownership and drive issues to resolution