Location: Anywhere in the UK (ideally the Midlands)
Job Type: Full Time
Salary: £35,000 - £40,000 per annum
Do you have an interest in military aircraft and supporting the teams that keep them safe and airworthy?
Are you happy training both virtually and attending military bases across the UK to train our customers?
If you answered yes to both, then this role might be for you!
Our client is a UK technology company with team members based across the country. They solve through-life acquisition and support management issues for the Defence and related sectors, supporting their teams to work strategically, collaboratively and effectively to maintain and streamline the delivery of military and industrial capability.
What’s In It For You
26 days holiday per year (excluding UK bank holidays), rising with long service
All IT equipment necessary for your role and support for office equipment in your home is provided
Life Assurance
Free access to learning and wellbeing platforms such as LinkedIn and Headspace
Health Shield (cash plan benefit scheme)
Cycle to work scheme, tech scheme and lease car scheme
Company pension
Recruitment Referral Bonus
Employee Recognition Reward Scheme
Travel across the UK with regular overnight stays
Requirements
Essential
A proven record of developing client relationships, maintaining high levels of customer service and delivering excellent quality training to customers
Sound experience in undertaking a training needs analysis and designing/developing suitable training material, including User Guides
Must be an excellent communicator, both verbally and in writing, with sound presentation attributes
Highly focused and organised, able to prioritise workload
Professional, articulate and confident when operating in the customer domain
Flexible approach to work, able to work alone or as part of a team
Must be able to achieve security clearance status
Must have a full clean driving license and be happy to travel frequently with regular overnight stays (depending on base location)
Experience in developing E-Learning and online help training material, e.g. Articulate
Desirable
Knowledge of the software development industry and Agile methodologies
A relevant training qualification, e.g. the CIPD Certificate in L&D Practice
A relevant technical authoring qualification
A good understanding of the principles, guidelines and methods used in delivering and supporting military equipment and capabilities
The Role
Deliver modular Customer Product Training across the Company’s portfolio, which is to include face-to-face and online training packages with a choice of demonstration and interactive style courses, dependent on the customer’s request
Create Training Material, E-Learning, Online Help and User Guides as required by the Training Needs Analysis, ensuring that all documentation meets the company branding guidelines
Design and deliver internal training in new and existing product functionality to support employees’ development
Ensure training materials are produced and maintained in a professional and timely manner to support the company's software delivery programme plan
Ensure that integration of software releases is fully supported from a training perspective
Establish and maintain an excellent relationship with the customer base and employees
Assist with responding to customer training queries and the planning of future training events whilst maintaining the Training Schedule, Training Gateway and Inbox
Schedule training system updates with IT Support, ensuring training delivery is presented on current functionality and latest releases
Report on training statistics and feedback, and make recommendations where appropriate
If required, assist with Sales Demonstrations, Marketing Events, and provide any other support to the business
Report any potential business and product development opportunities to the Customer Account team
What’s next? It’s easy! Click “APPLY” now! We can’t wait to hear from you!
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Salary description
£35000.00 - £40000.00 per year