In this role, you’ll be at the heart of our customer journey—ensuring smooth onboarding, high-quality project delivery, and an outstanding client experience from day one. You’ll collaborate closely with our Head of Implementation, as well as teams across Sales and Service Delivery, making a real impact on how we support our customers.
This is a great opportunity for someone who thrives in a fast-paced environment, enjoys juggling multiple projects, and takes pride in building strong relationships and delivering results.
What You’ll Do
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Lead and coordinate end-to-end customer implementations
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Run client meetings and gather system requirements
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Manage timelines, milestones, and project documentation
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Keep communication flowing between customers and internal teams
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Identify risks early and keep projects on track
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Support customers, resolve issues, and ensure satisfaction
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Keep systems (Jira, SharePoint, trackers) accurate and up to date
What We’re Looking For
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Strong communication and customer-facing skills
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Ability to manage multiple projects at once
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Confident leading meetings and capturing requirements
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Highly organised with great attention to detail
Bonus if you have:
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2+ years in a similar role
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SaaS / IT / compliance experience
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Jira or project governance experience
Salary description
£27000.00 - £30000.00 per year