Service Area Manager

Service Area Manager - Lift Industry

Location: West London.

Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity?

Otis is growing and we are recruiting a Service Area Manager for our Field Service team. The main goal of the role is to provide day-to-day management and training of field staff, including employee selection, field training and safety. This individual will also lead operational efforts and ensure superior customer satisfaction.

On a typical day you will:

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Ensure all aspects of field safety across your engineers/mechanics.

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Direct the performance of field maintenance and contractual service operations, performing regular 1:1 with your team.

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Conduct field education training with your engineers.

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Maintain customer quality assurance, managing the expenditure of labor and materials

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Improve efficiencies, managing route schedules and callback rates

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Authorise repair orders and tracking completion

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Lead change to better efficiency and communication

What you will need to be successful:

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Experienced in service delivery, and field management. Able to engage with a team of field based engineers.

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Elevator/lift/Vertical Transportation industry experience is desired, but not required.

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Excellent communication skills and leadership skills, and the ability to work in a highly team-oriented and dynamic environment

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Strong computer and technology skills, business acumen and a passion for customer service.

What’s In it For Me/Benefits:

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You'll get a highly competitive salary, bonus scheme and company car or car allowance.

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Full personal development, working within an experience service team to gain first hand experience directly from them.

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The opportunity to work within a global frame work and to get the opportunity to apply for positions around the world.

We will train you intensively in the areas of technology, processes & soft skills and you can exchange ideas with experienced colleagues at any time.

Apply today to join us and build what’s next