ROLE PURPOSE -
The HR Service Centre Assistant supports the HR Shared Services function by providing administrative, transactional, and operational assistance relating to employee relations. This role involves handling various HR tasks, ensuring data accuracy, and delivering high-quality service to our stakeholders.
You will provide both advice and transactional activities including post and officer/staff moves in the system.
Working alongside the other areas of specialism within the team: Recruitment and Onboarding and Employee Relations, you will contribute to a flexible and resilient service by developing proficiencies in multiple disciplines within the HR Customer Service Centre and offering continuous system administration support for Oracle Guided Learning to ensure the product is fit for purpose.
Main Duties and Responsibilities:
People Strategy
Contributes to the delivery of the people strategy by providing a flexible, customer focussed and professional transactional and administrative support service in relation to workforce planning. Customer Service
Provides first line advice to police officers and staff in relation to workforce planning processes.
Takes ownership and personal responsibility to resolve queries and/or problems raised by customers in a timely manner, liaising with colleagues across HR and learning where necessary.
Responds to workforce planning related enquiries from employees and managers, providing timely and accurate information.
Escalates matters of workforce planning to the HR Service Centre Team leader where a timely resolution cannot be identified. Data Management
Responsible for the accuracy, consistency and quality of the workforce data held on the HR system and challenge any deviation from it. Moving officer and staff across the force in a timely and efficient way, ensuring moves are in line with financial responsibilities and established procedures.
Manages personal data appropriately and in accordance with GDPR, reporting any potential data breach to the HR Service Centre supervisor in a timely manner.
Ensures that the SYP workforce is reflected accurately on all Force HR systems.
Ensure ongoing validation and cleansing of data within Oracle Cloud and other relevant systems. Administration
Ensures moves and transfers are completed in an accurate and timely manner.
Inputs data to support delivery of an effective duties system.
Undertakes a broad range of administrative duties to support workforce planning processes.
Rebuild districts/department data as required.
Undertakes other administrative duties as required. Stakeholder Engagement
Liaise with other departments across the Force to ensure that data needs are met and problem solve issues as they arise with support from the team leader and advisors.
Working collaboratively across HR and Learning, as well as other key stakeholder inc. Finance/Payroll, Pensions, OHU, Recruitment, Vetting, Strategic Workforce Planning, HR Advisors, taking direction from your Team Leader to prioritise the workloadESSENTIAL CRITERIA
Previous experience working in a workforce planning team.
Proficient in the use of Microsoft Office packages e.g. word, excel, teams, power point etc.
Demonstrates good organisational and communication skills
Can evidence a good understanding of and/or has previous experience in customer service
Has an understanding of data and analytics and the importance of accuracy and timeliness
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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Salary description
£13.08 - £13.08 per hour