Customer Service Coordinator

Do you enjoy multi-tasking, engaging with customers, taking orders, providing updates and guidance? Are you passionate about working in a fast paced environment and enjoy a challenge where no two days are the same?  

We are currently looking for a Customer Service Coordinator to join our friendly ReadyMix team working at our Bridgewater office.  

We are working hard to create a dynamic and inclusive environment and it’s important that our people come from a variety of different backgrounds, therefore prior technical experience isn’t always necessary for success.   

At Tarmac, ‘who you are’ matters. We want to get to know you. If you share our values and are proud of a job well done, collaborative in working well with others and ambitious to make things better, then have a read of what we have on offer.  

Main Responsibilities 

Reporting directly to the  Customer Services Manager the Customer ServiceCoordinator  plays a central role in coordinating and scheduling concrete deliveries, acting as the link between customers, concrete plants, drivers, and commercial teams. The role ensures that all concrete orders are delivered efficiently, safely, and on time to support day‑to‑day operations across the business.

Responsibilities for this role will include: 

Take incoming orders by phone/email and enter them accurately into scheduling systems
Serve as the primary point of contact for customers regarding delivery times, issues, and updates
Communicate quickly and clearly about delays, plant breakdowns, or scheduling changes.
Work closely with plant teams, hauliers, transport teams, and commercial teams to maintain smooth operations
Responsible for truck availability and working as a team to resource further haulage asrequiredto meet daily demands 

This role is a Monday - Friday role on a rotating shift pattern (7am – 4pm and 8.30am – 5.30pm) and Saturday mornings when required (approx once per month) 

The Ideal Candidate 

The ideal candidate for the role of CustomerServiceCoordinatorwill have worked in a similar industry providing support to a wider team. Whilst industry experience is preferred it is not essential. If you have proven customer service or distribution / route planning experience in an office based environment, and you enjoy working as part of a team then this role may be of interest. 

Suitable candidates for the role will have: 

Proven experience working collaboratively within a team to ensure all tasks are completed in a timely manner and to a high standard
Good communication skills (verbal and written) and confidence to build rapport and positive relationships with customers and colleagues 
Desire to work as part of a team and the confidence to challenge processes and behaviours
Flexible and adaptable approach to work
Ability to provide excellent service to internal and external stakeholders at all levels
Strong problem-solving skills combined with numeracy and analytical ability
Commercially minded approach
Determination to succeed and to drive and lead improvements
Ambition to learn new skills and achieve your own personal goals, as well as business goals
Working knowledge of Microsoft IT packages (SAP and CRM systems preferred)Why Tarmac

We don't just offer a job, we offer a career.

Alongside this role, you'll have access to industry-leading rewards, development opportunities, and a culture that puts people first, including:

Bonus scheme
Enhanced holiday entitlement
Contributory pension scheme
Access to the Tarmac Reward website with discounts on retailers, holidays, etc.
Access to our Employee Assistance helpline for free and confidential advice
Access to join our Employee Communities (employee networks) we currently have nine communities inc.(REACH) Religious, Ethnic, Cultural Heritage, LGBTQ+, Parents & carers, Ability, Wellbeing, Female voice and menopause
Training and development opportunitiesTarmac is committed to being a Forces‑friendly employer. If you’re coming from a military background, we’ll support your transition and help you build a successful career with us.

We’re proud to be part of CRH, and even prouder to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone. If you need any reasonable adjustments during the recruitment process, just let us know, we’re here to support you.

Ready to build your future?

Click ‘Apply’ to get started. Please note: we sometimes close roles early due to high interest, so don’t wait too long!

#Tarmac #TarmacCareers #CustomerService #CustomerServiceCoordinator #ServiceDelivery #DistributionJobs #Bridgewater #SouthWest

Tarmac Trading Limited