Staffline is recruiting Customer Service Administrators in Crick.
The rate of pay is £12.71 per hour.
This is a full-time role working 6 hours, Sunday to Thursday, any time from 6am up to 7pm.
Your Time at Work
As a Customer Service Administrator, you will provide our customers and clients with excellent service and contact customers regarding orders where required. The role will handle the customer returns on a daily basis and also provide assistance with admin tasks to support teams across the business when required.
Key Duties of a Customer Service Administrator:
- Point of call for all customer queries.
- Responding to customer service emails.
- Contacting customers regarding order queries.
- Communicating delivery times and options.
- Updating clients on previous orders.
- Customer returns - dealing with returns daily and handling as required.
- Ensure customer/client reports are completed/formatted correctly and communicated in accordance with agreed timeframes.
- Ensure customer/client non-conformance is properly recorded and fed back to the client and corrective action taken.
- Ensure the completion and circulation of reports to relevant stakeholders.
- Other administration tasks as determined by the Customer Contract Manager.
Our Perfect Worker
Our perfect worker will have the following skills:
- Strong communication skills with the ability to build rapport.
- Computer literate with a good working knowledge of MS Office.
- Excellent organisational skills with the ability to demonstrate a high level of expertise in a busy and demanding environment.
- A flexible and adaptable approach to working in order to meet the requirements of the business, particularly at peak periods during the year.
- Able to work under tight deadlines and manage your own time effectively.
Experience in a similar role is required.
Key Information and Benefits
- Earn £12.71 per hour
- Sunday to Thursday
- Temp to perm opportunity
- Canteen on site
- Free car parking on site
- Full training provided
Job Ref: 1WWDCDC
About Staffline
Staffline is the UK's leading provider of flexible, temporary and permanent workforce solutions, enabling over 28,(Apply online only) people into good work every day. We operate at more than 350 customer sites across England, Scotland and Wales.
Please note that our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change.
This job advert may not be copied, imitated or used, in whole or in part, by third-party websites, without prior written consent from Staffline
Salary description
£12.71 - £12.71 per hour