IT Service Delivery Manager

IT Service Delivery Manager

£55,000 - £65,000 + £7,500 car allowance, up to 20% bons and extensive benefits

Full Time / Permanent

Hybrid / Birmingham (2 days a week in the office + occasional UK travel)

The Company:

My client is a well-known retail, hospitality and entertainment brand who operate on a global scale. They are headquartered in Birmingham, and have offices and sites throughout the UK.

The Role:

I am looking for a driven and experienced IT Service Delivery Manager to join a close knit and highly skilled internal IT team. The successful candidate will oversee the UK IT Service Desk team and also have input into Digital Transformation strategy and AI adoption and tooling.

Key Duties:

Management of the IT Service Desk in alignment with ITIL principles.
Configuration and deployment management for end user compute estate.
Business Relationship Management including SLA/SLR/OLA, service reports, complaints and CSAT
Supplier relationship management including SLA reviews, contract review, supplier processes and documentation.
Tender and commercial Management including IT procurement and negotiations.
To support the drive of Digital Transformation and AI adoption within the business
Carrying out reviews of documentation and processes to ensure they are up to date, relevant and manage through change control procedures.
To advise on the latest technologies and innovations that will enhance business IT systems

Experience required:

Proven experience working as an IT Service Delivery Manager / IT Service Manager / IT Service Desk Manager in a fast paced environment.
Logical sound approach to IT Support and troubleshooting.
Strong ability to develop customer relationships at all levels.
Excellent understanding of ITIL principles, including Incident, Request, Problem and Change management,
Excellent understanding of Microsoft Office 365 and Microsoft Intune.
Experience of Microsoft CoPilot and other AI tools.
Previous experience leading a team of Service Desk Analysts including coaching and developing team members
Previous hospitality, entertainment or retail sector experience is preferred.

Contact:

Please apply via the link or contact (url removed) for more information.

Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law.

Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.

By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website