Digital Operations Manager

Digital Operations Manager – Fraud and Payments

Contract: Fixed Term Contract / Secondment

Shift pattern: Full Time

Location: Nottingham

Recruitment Partner: Matthew Nelligan

What you'll be doing

Working in the Digital Operations team you'll collaborate with various teams across the business as well as suppliers. You'll monitor, manage, and coordinate the operational delivery of our online customer offer. This involves everything from troubleshooting website issues and managing online fraud risk to analysing data to gain insight into how we can make the service better.

Key responsibilities

* Build and maintain senior partner relationships, working cross functionally across multiple teams and third-party suppliers. Lead the operational delivery agenda for your areas.

* Manage and responsible for Fraud and Payments online, building and optimising business processes to improve operational efficiencies and output.

* Manage and lead a team of Assistant Managers and Assistants, providing development opportunities to support growth

* Future thinking and forward strategic planning of operational activities, fraud prevention and payment processing. Leading on decision-making.

* Identify and manage issues and incidents affecting daily trading through to resolution.

* Provide senior management information, sharing key activities, issues, and trends. The insights are into key areas of the digital journey, from placing orders through to delivery to customers and online returns. We look at ways to continuously improve our customer offer.

* You will be an escalation for the Operations team, identifying and fixing issues, resolving queries and providing advice.

* You will be a key member of the Boots/Digital Leadership Team. Participating and contributing to the overall growth and success across the Boots team, you will be seen as a digital leader. This reputation will extend not just within Boots but also the wider company.

* Management of our audit and controls processes for Fraud and Payments.

* Support Projects and new programs as the business owner, providing SME knowledge and support during the project and post-delivery.

What you'll need to have (our must-haves)

* Experience in leading a team of people, coaching and supporting personal development is essential.

* Possess excellent verbal and written communication skills, as well as strong numeracy skills with the ability to manage and analyse large datasets.

* Proficient in the use of Microsoft Office, as well as being technically savvy to use multiple different systems.

* Problem solving, an inquiring mind, attention to detail, taking a structured approach, with a desire to improve business processes will be some of your core skills.

* You will require yourself to work and make decisions at pace. You will be working under pressure to tight deadlines. Meanwhile, you will initiate and respond positively to challenging ideas and pressures. This is necessary to meet the needs and demands that the online business requires.

* You will need to be flexible and required to support out of hours escalations.

* Knowledge of current Fraud industry trends is preferred but not essential.

* Experience working with online Payments and knowledge of industry best practices.

Rewards designed for you

* Pension membership

* Partial paid maternity leave

* Discretionary annual bonus

* Generous employee discounts

* Flexible benefits scheme

There's lots more in our benefits and discounts, MyBoosts - there to give you that little lift in your everyday. Find out more at boots.jobs/ Exclusions may apply; eligible roles only. Please note that any salary estimates provided on third-party sites are not endorsed by Boots Ireland and may not be accurate.

A bit about us

At Boots Ireland, we're proud to be an equal opportunity employer, creating a place where everyone feels welcome, supported and free to be themselves. We believe that when our people feel valued and included, they thrive. We're committed to creating a brilliant Boots for our people, so they can make a difference for our customers and colleagues every time.

What's next

If you apply, our team will be in touch to let you know the outcome of your application or to arrange next steps. Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.

This role requires the successful candidate to complete a pre-employment check after receiving an offer.

We hope to hear from you soon.

Be Brilliant with Boots