Customer Experience Advisor

Ready to find the right role for you?

Customer Experience Advisor

Salary: Competitive

Location: Birchwood Park, Warrington

Hours: 40 hours per week Monday - Saturday Including a min of 2 Bank Holidays per year.

What we can offer you;

25 days of annual leave.

Refer a driver to us once you've joined and earn £1000.

Access to our people's pension scheme.

Free physiotherapy service.

Discounts on everything from groceries to well known retailers.

Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to.

24 hour access to a virtual GP, 365 days a year, for you and family members in your household.

Ongoing training and development opportunities, allowing you to reach your full potential.

When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life.

We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

We're currently on the hunt for an amazing addition to our Customer Experience Team. If you're genuinely passionate about providing outstanding customer service, then we think you could be a perfect fit. In this role, you'll be handling customer interactions through various channels like phone, email, and live chat. Your main responsibilities will include addressing inquiries, resolving queries, and ensuring that every customer has a positive experience. This means being super flexible and comfortable with a wide range of tasks. Adaptability and a willingness to take on different activities are crucial here. Embracing the variety of tasks and thriving in a multi-skilled environment will be key to your success in this role. Don't worry though, you'll have plenty of support as part of our tight-knit team. Life at Veolia is known for being fast-paced, diverse, and full of challenges, so teamwork and collaboration are absolutely essential.

Sound good? We can't wait to hear from you!

What you'll be doing;

Answering and recording all inbound calls and emails - ensuring resolutions are arranged and communicated effectively

Always putting our customers first and finding personalised solutions to meet their needs.

Building strong relationships with both internal and external customers to ensure we deliver the best service.

Constantly seeking ways to improve the customer experience and resolve any challenges they may face.

Keeping up-to-date records and adhering to data protection regulations to ensure customer confidentiality.

Supporting the business by promoting Veolia's products and services to our customers.

Embracing a curious and proactive attitude to continuously develop our knowledge and skills.

Working collaboratively with other teams to deliver timely resolutions for our customers.

Bringing your best selves to work every day to achieve targeted growth and provide exceptional service.
What we're looking for;

Essential:

Good communication skills

Time management

Good telephone etiquette
Desirable:

Transferable skills

Previous Customer Advisor experience

What's next?

Apply today, so we can make a difference for generations to come.

We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career.

We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles.

We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.

If you are successful in securing a new role or promotion within the company, any offer to you may be subject to the acceptance of standardised terms and conditions. These new terms and conditions may differ from your current contract, if you have any questions about how this might affect you, please don't hesitate to contact your line manager or the HR team.

Job Posting End Date:

22-04-2026

What's next?

Apply today, so we can make a difference for generations to come.

We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career.

We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles.

We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive