Benefits as Complaints Handler include:
* £32K DOE plus benefits including Bonus
* Hybrid model: 5 days a week in the office for first 6 months during probation moving to Hybrid (3 days office).
Role: Complaints Handler (Financial Services)
Key Responsibilities:
* Manage complaints from end to end, taking full ownership
* Conduct detailed fact-finding, identify root causes, and carry out thorough investigations
* Deliver fair and well-reasoned resolutions, including writing formal complaint responses and making final decisions
* Liaise directly with customers as well as third parties such as the Financial Ombudsman Service (FOS)
* Handle a wide range of complaint types, including both product-related issues (e.g. suitability of products) and service-related concerns (e.g. customer service experience)
Requirements:
* Proven experience handling complaints within a regulated financial services environment
* Strong understanding of complaint handling processes from investigation through to resolution
* Experience dealing with external bodies such as the FOS
* Excellent written communication and decision-making skills
Additional Information:
This role requires a solid understanding of financial services regulations, particularly around product positioning, customer treatment, and complaint handling standards. There will be a learning curve, so prior regulated experience is essential.
If you are detail-oriented, customer-focused, and confident managing complex cases independently, and love the sound of this Complaints Handler role, we’d love to hear from you
Salary description
£29000.00 - £32000.00 per year