Our client is looking for seeks a Payroll & People Operations Coordinator who can balance the rhythm of monthly payroll for over 1,000 people while keeping the behind‑scenes HR operations running as smoothly as a Friday night service.
The Payroll & People Operations Coordinator will act as the bridge between venues and central systems — ensuring every team member is paid accurately, supported from day one, and set up to deliver exceptional experiences.
Key Responsibilities:
- Coordinate monthly payroll data and oversee services delivered by our outsourced provider, ensuring timely, accurate, and compliant submission and review of payroll for both hourly and salaried staff.
- Serve as the primary, remote point of contact between the organisation and our Payroll bureau & benefits providers.
- Manage payroll records, resolve payroll-related queries, and support employees with payroll enquiries via remote channels (email, Slack, Teams), ensuring compliance with legislation.
- Act as the subject matter expert for HR and rota systems (HRIS), responding to user queries and providing remote system support.
- Produce monthly payroll journals and reconcile payroll data.
- Deliver end-to-end remote HR support, including issuing new starter contracts, reference checks, employment verification letters, and role change documentation.
- Review and validate employee details to ensure payroll readiness across a remote workforce.
- Prepare and maintain Payroll and HR reports to support accurate processing and data-driven decision-making.
- Coordinate the distribution of new starter and exit surveys.
- Maintain accurate benefits administration records to support audits and compliance.
Key Attributes & Qualifications:
- A Payroll qualification (e.g., CIPP) is highly desirable.
- Strong analytical and Excel skills (pivot tables, VLOOKUPs).
- Excellent written and verbal communication skills; ability to translate numbers into clear commercial insight remotely.
- Dynamic and flexible, comfortable working in a fast-paced, sometimes pressurised remote environment.
- Understanding of HR processes and employee lifecycle management.
- Payroll coordination and familiarity with outsourced payroll processes.
- Understanding of employment legislation and compliance requirements.
- Reporting and data analysis skills for HR and payroll metrics.