My client, a leading international law firm, with offices around the UK, are now seeking a HR Shared Services Team Leader to join the wider HR team, on a permanent basis.
This is a great opportunity for an individual looking to carve out a career within HR Operations. The role sits with the wider HR Hub supporting the firm with all offboarding, exits and changes, as well as general HR matters and processes. A great opportunity for someone looking for a broad and busy role!
The key duties will include:
- Direct line management for 4 HR Operations Coordinators
- Working collaboratively with all HR Operations Team Leaders within the HR Services team
- Become the subject matter expert in the Offboarding and Admin hub and represent the team
- Oversee and monitor the internal ticketing system, ensuring high priority tickets are actioned in a timely manner
- Delegating tasks to team members and supporting team members with prioritisation
- Producing weekly reports to support the business and HR Management Team
- Ensuring all tasks are processed in a timely manner and a seamless onboarding experience for our employees
- Quality check data entry carried out by the team and providing team members with real time constructive feedback
- Enhancing current processes to ensure we deliver service excellence
- Upskilling and coaching team members to deliver a customer centric HR service
The HR Shared Service Team Leader will have exceptional people and stakeholder management skills, be able to communicate to a high standard, both by phone and on email and have an excellent work ethic. The ideal candidate will have either previous HR Operations experience within a financial services, professional service or law firm environment and be able to keep to tight deadlines and produce work to a high level.