About the Role
We are seeking a customer-focused Help Desk Support professional to join our IT team. This entry-level role is responsible for providing first-line technical support, resolving user issues, and ensuring a seamless IT experience. This is an excellent opportunity for individuals looking to build a career in IT support and service operations.
Key Responsibilities
- Provide first-line support for hardware, software, and basic network issues
- Respond to user queries via phone, email, or ticketing systems
- Log, track, and manage incidents and service requests in line with SLAs
- Troubleshoot common technical issues and escalate when necessary
- Assist with user account setup, password resets, and access management
- Support installation and configuration of desktops, laptops, and applications
- Maintain accurate documentation of issues and resolutions
- Deliver high levels of customer service and user satisfaction
Required Qualifications
- Diploma or Bachelor’s degree in IT, Computer Science, or a related field (or equivalent knowledge)
- 0–1 year of experience in IT support or customer service (internships considered)
- Basic understanding of operating systems (Windows/macOS)
- Familiarity with IT support processes and ticketing systems
- Strong communication and interpersonal skills
- Willingness to learn and adapt
Preferred Qualifications
- Basic knowledge of networking concepts (TCP/IP, DNS, DHCP)
- Familiarity with tools such as Active Directory or Microsoft 365
- Relevant certifications (e.g., CompTIA A+, ITIL Foundation)
- Prior customer service experience
Skills
- Technical Troubleshooting
- Customer Support & Communication
- Incident Management
- Time Management
- Attention to Detail
What We Offer
- Competitive, market-aligned compensation
- Training and onboarding support
- Career growth opportunities
- Certification support
- Collaborative work environment
Equal Opportunity Statement
We are an equal opportunity employer committed to building an inclusive workplace for all.