Vivienne Westwood is looking for a Supervisor to join our team based in the Cardiff Store. You will join us for 5 days per week on a fixed term contract and in return you will receive a competitive wage of £13.15 per hour plus commission and benefits.
KEY RESPONSIBILITIES
- Providing excellent level of customer service and surpassing customer expectations at every opportunity,
- Maximising every selling opportunity to achieve store and individual sale targets and KPI indicators,
- Responding to queries regarding price, location, features, benefits and use of Vivienne Westwood merchandise,
- Following Company procedures and policies to maintain security of stock, customer records and cash handling,
- Enhancing standards of merchandise presentation and housekeeping,
- Ensuring all customers’ orders and alterations are completed efficiently and on time, maintaining accurate records of all customer requirements and following company procedures,
- Taking every opportunity to capture customer data in order to expand the VW UK database and encourage repeat visits and customers loyalty,
- Attending and participating in all store meetings and training events as required,
- Ensuring good communication and professionalism is maintained at all times,
- Adhering to company policy regarding dress code and conduct as outlined in the staff handbook,
- Maintaining shop standards,
- Taking active part in preparation and conducting stock takes,
- Helping with cashing up,
- Coaching and training other staff on sales and customer service,
- Assisting with training new staff,
- Monitoring individual staff daily/ monthly sale targets and coach them when needed to improve their sales and KPIs,
- Fulfilling any other tasks as outlined by the Store Management
BENEFITS
- Commission
- Uniform allowance
- Staff discounts
- Training
- Health & Wellbeing support (includes Private Medical Health Insurance, EAP, Gym Discounts, Access to Financial Planning Service, etc.)
- Cycle to work scheme
- Generous annual leave allowance
- Pension Scheme
- Opportunity to develop new skills and progress in your career
- Opportunity to work for a company that cares and believes in its people and the environment
Applications may close before the deadline, so please apply early to avoid disappointment.
Vivienne Westwood is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, colour, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by local government laws.
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