Desktop Liability Adjuster / Liability Claims Handler
Term: Permanent
Location: United Kingdom, Remote (with flexible/hybrid options)
Salary: Competitive - Dependent upon experience
About Sedgwick
Sedgwick is one of the world’s leading providers of claims management services, supporting clients across property, general, auto, product and professional liability.
With one of the largest and most experienced liability teams globally, we help insurers and corporate clients manage risk, protect their brands, and resolve complex claims during times of challenge. At Sedgwick, you’ll join a collaborative and supportive organisation, benefit from strong technical expertise, enjoy flexibility in how you work, and have access to genuine opportunities for long‑term career development.
The role
We have a fantastic opportunity for Desktop Liability Adjusters / Liability Claims Handlers to join our growing liability team, working remotely from anywhere in the UK.
In this technical role, you’ll manage a caseload of Employer’s Liability (EL), Public Liability (PL), occupational disease and/or Third‑Party Property Damage claims on behalf of our insurer and corporate clients. You’ll take ownership of claims from initial investigation through to resolution, working independently as well as under referral where appropriate.
What you’ll be doing
- Managing EL/PL injury, disease and/or third‑party property damage claims on a desktop basis
- Investigating policy coverage and legal liability, providing clear, well‑reasoned advice
- Investigating allegations against policyholders and collating relevant evidence
- Identifying potential fraud indicators and escalating concerns where appropriate
- Managing litigation and working closely with panel solicitors when required
- Maintaining proactive contact with claimants, policyholders, insurers, brokers and other stakeholders
- Delivering fair, timely and cost‑effective claim outcomes
- Ensuring accurate and compliant maintenance of claim files, databases and correspondence
What we’re looking for
- Strong knowledge of current case law, common law, statute and regulatory requirements
- Proven experience handling liability claims (EL/PL, disease and/or property damage)
- Insurance qualifications are desirable, though relevant experience is equally valued
- Good understanding of insurance law and policy wording interpretation
- Knowledge of contract law, statute and civil liability
- Strong investigative skills with excellent attention to detail
- Ability to work effectively with insurers, brokers, corporate clients and small businesses
- Clear, confident written and verbal communication skills
- Influencing skills to gain agreement on decisions and settlement strategies
- Empathetic listening skills and a customer‑focused approach
- Motivation to deliver a prompt, efficient and personalised service
What we offer
Remuneration & benefits
- 25 days annual leave plus bank holidays
- Self‑Invested Personal Pension Scheme (SIPP)
- Flexible working – home‑based with hybrid options available
- Health & wellbeing
- Private medical insurance, including cover for pre‑existing conditions
- Life assurance
- Group Income Protection
- Employee Assistance Programme to support wellbeing
- Voluntary benefits including dental cover, cycle to work scheme and season ticket loan
- Access to wellbeing and digital GP applications
- Discounts on a wide range of products and services
We welcome applicants from all backgrounds – whether you're a seasoned professional or returning to the workforce. If you meet most of the criteria, we encourage you to apply.
Applicants who are successful at interview will be, as part of pre-employment screening, subject to: ID document verification, credit check, address verification, employment verification, employment gap verification, UK DBS, UK financial regulator search, anti-money laundering search, directorship search and global watch list check.
Sedgwick is committed to Equal Opportunity and Diversity. We aim to ensure that no job applicant or employee receives less favourable treatment on the ground of race, colour, nationality, religion, ethnic or national origins, age, gender, marital status, sexual orientation or disability.