Compassionate Care is a leading provider of specialist care services across the UK, supporting individuals with complex needs and learning disabilities. Our services include supported living, residential emergency accommodation, and specialist step-down services for individuals with mental health needs.
At Compassionate Care, our mission is to deliver meaningful and lasting positive change in the lives of both adults and children. We empower the people we support to live as independently as possible, promoting dignity, choice, autonomy and self-worth in everything we do.
Driven by a commitment to excellence, we aim to be one of the most trusted and respected providers in the care sector. We are dedicated to delivering safe, compassionate and reliable support while setting consistently high standards of quality across all our services.
Head of Quality
We’re looking for an experienced and driven Head of Quality to lead our quality, governance, and improvement agenda. Reporting to the Director of Quality, you’ll play a pivotal role in shaping a culture of safety, accountability, and continuous improvement across the organisation.
This is a high-impact leadership role where you’ll turn quality strategy into action ensuring services are compliant, inspection-ready, and consistently delivering excellent care aligned with our vision, ‘The Promise’.
Key Responsibilities
- Lead day-to-day quality operations, managing and developing the Quality Team
- Oversee governance systems including incidents, complaints, risk, audits, and learning reviews
- Drive regulatory compliance and ensure services meet internal and external quality standards
- Translate quality strategy into clear, deliverable operational plans
- Analyse data from audits, incidents, and stakeholder feedback to identify risks, trends, and improvement opportunities
- Lead organisation-wide quality improvement initiatives and support services to embed best practice
- Oversee and quality assure the internal audit programme, including conducting audits where required
- Ensure learning is captured and shared across services to improve outcomes
- Maintain policies, procedures, and quality tools to ensure they remain effective and up to date
- Prepare services for inspections, coordinate responses, and support post-inspection action plans
- Produce high-quality reports, dashboards, and assurance updates for senior leaders and the Board
- Lead the Quality Control Group and contribute to governance forums and operational reviews
- Line manages, coach, and develop Quality Officers, setting and monitoring KPIs
- Work collaboratively across Operations, HR, and wider teams to drive improvement and support strategic projects
- Escalate risks early with clear recommendations and ensure timely resolution
What you’ll bring
- Strong expertise in quality, safety, and regulatory frameworks
- Proven leadership and team management experience
- Excellent analytical skills with the ability to turn data into action
- Confident communicator, able to influence at all levels
- Ability to manage competing priorities while maintaining high standards
- A genuine commitment to delivering high-quality, person-centred care
Company Benefits
- Salary £60,000-£65,000
- 25 days annual leave plus bank holidays
- Employee Assistance Programme offering counselling and other support services.
- Employee Recognition Awards
- Company pension scheme
- Company events