Location: Ayr
Hours: Monday to Friday, typically 07:00-15:00 (1‑hour lunch), with flexibility to support office cover between 07:00-17:00
Contract: Maternity Cover (duration to be confirmed)
Pay: £15.38 - £16.48 per hour
Be the Operational Backbone of a Fast‑Moving Team
Our client is looking for an experienced Senior Operations Support Administrator to join their busy and high‑performing office in Ayr. This is a key role at the heart of the operation, supporting colleagues, systems and customers to ensure everything runs smoothly day to day.
If you enjoy working in a fast‑paced environment, take pride in delivering excellent customer service and like being the go‑to person for solving problems, this could be an excellent opportunity. Experience within the agricultural sector is advantageous, but not essential.
The Role
Customer Service Excellence
Act as a professional and approachable first point of contact
Manage customer queries, orders and service updates
Provide accurate information on stock availability, orders and delivery times
Operational and Administrative Support
Process orders and operational tasks using internal systems, including MS 365
Support the Office Supervisor and provide cover when required
Assist with complaints, credits and debits, price changes and product queries
Manage incoming calls, emails and general administration
Provide cover across the team during holidays, absences and breaks
Support with stock take activities as required
Teamwork and Collaboration
Work closely with Sales, Trade, Logistics, Production, Marketing and Finance teams
Support and guide junior team members with day‑to‑day issues
Escalate unresolved queries promptly and appropriately
Represent the team at internal meetings when required
Safety and Compliance
Follow all security and health and safety procedures
Provide First Aid support if trained, or be willing to undertake training
What We're Looking For
Personal Attributes
Confident, proactive and naturally curious
Reliable, enthusiastic and observant
A practical problem‑solver who takes initiativeWorking With Others
Strong listening and communication skills
Supportive, patient and collaborative in approach
Encourages teamwork and supports the development of others
Thinking and Decision‑Making
Practical and fact‑focused when making decisions
Able to understand and consider the wider business context
Open‑minded with a genuine willingness to learn
Why Apply?
This is a great opportunity to step into a senior support role where your contribution will be valued and visible. You will join a friendly, committed team and play an important part in supporting the business through a key period.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website
Salary description
£15.38 - £16.48 per hour