Key Account Supervisor

Do you want to be a valued part of the critical infrastructure that serves communities across Europe and beyond? Are you looking for a position in which you can set direction and help shape our company? If so, then you could be the newest addition to our team as Key Account Supervisor.

Be part of the movement – and play your part

About the role

Working on a 4 on 4 off shift pattern (08:30–20:30), you’ll act as the main point of contact for a key customer while supervising a small warehouse team. This is a fast paced, customer facing role where no two days are the same and your leadership will make a real impact.

You will be responsible for:

Acting as the main contact for customer enquiries, resolving issues quickly and professionally

Setting up each shift and allocating tasks to warehouse operatives

Ensuring all activity follows customer SOPs and agreed processes

Using the customer’s WMS to manage orders, stock, and reporting

Keeping operations on track and stepping in to resolve issues as they arise

Communicating clearly with internal teams and the customer throughout the shift

Completing thorough handovers to the night shift, keeping health & safety front and centre

About you

You’ll have experience operating a power pallet truck and ideally be familiar with the Mowi account and customer requirements. You’ll thrive in this role if you’re confident, vocal, and comfortable leading from the front in a busy warehouse environment. Strong problem‑solving skills, clear communication, and the ability to stay organised under pressure are essential. You’ll be a team player who enjoys working with people, taking ownership, and keeping standards high while maintaining positive customer relationships.

We think the strongest teams are built on diversity and inclusivity. Contrasting opinions, varied skills and strong characters bring out the best in us all. And we cannot wait for you to join.

Working at DFDS

Join the movement and grow with us.

Be a valued member of a diverse team at DFDS and help drive change together.

While you’re with us, we want you to develop. At DFDS, we believe that development happens first and foremost through activities in the workplace. We will also offer training courses that can support you in your role, if needed.

Now about what we can give you. You’ll be able to access some fantastic benefits such as:

Life assurance cover

Contributory company pension scheme

Holiday Purchase Scheme

Free ferry travel for up to 4 guests between Dover and Calais / Newcastle and Amsterdam with no limit on trips

Full employee assistance programme including:

Proactive financial, emotional, mental, and physical health care support including face to face counselling, fast 24/7 access to a GP, a second medical opinion and legal support for colleagues and their family.

Huge range of retail discounts from high street and online retailers

Access to myStrength, our Wellbeing platform, which has plenty of content to support and improve your mental wellness needs.

Access to mental health first aid and opportunity to join support webinars with a focus on all areas of positive wellbeing.

Cashback on health care including dental, optical, physiotherapy, prescriptions, specialist consultations and much more.

Are we a match? Then what are you waiting for? Apply Now.

If you think your personality, skills, experience, and desire match this role, we’d love to hear from you. Please send us your CV as soon as possible, as we’re keen to meet potential candidates on an ongoing basis.

We look forward to hearing from you