Service Engineer

About the RoleThe company:

Facility Monitoring Systems Ltd supplies, installs and supports specialist critical monitoring and alarm systems,

associated instruments and equipment in the pharmaceutical, healthcare, automotive and industrial sectors.

Job Purpose:

To carry out the calibration, service and repair activities on environmental monitoring systems and equipment at

FMSL customer sites and provide technical support for customers and internal staff.

Key Responsibilities and Accountabilities:

1. To be responsible for the delivery of all technical aspects associated with current and ongoing service

contracts

2. To carry out work at client sites, to service, test and calibrate environmental monitoring systems and

components to prove accuracy of performance and continued effectiveness.

3. To complete all necessary documentation and reports on completion of testing, remedial and call out works

and ensure that the client is in receipt of the required calibration certificates upon completion of the visit.

4. To carry out remedial repairs on environmental monitoring systems and components to rectify failures and

non-conformances.

5. To diagnose and troubleshoot technical problems on environmental monitoring systems and components to

take action to rectify failures and non-conformances.

6. Communicate and liaise verbally and in writing with customers/suppliers/visitors/enquirers and relevant staff

and interpret and respond clearly and effectively to spoken requests over the phone or in person, and to

verbal or written instructions.

7. Be a mentor to Technician Service Care.

8. Work with Engineer Integration and Install on the research and development of product and system hardware

to ensure suitability for calibration and repair.

Requirements

An engineer service care usually performs many of the following tasks:

1. Meet with the customer, providing support and guidance as required

2. Calibration of particle counters and environmental sensors

3. Interrogation of the monitoring system software

4. Generate calibration certificates and service reports

5. Use Simpro, cloud-based operations management software for service management

6. Be involved in the updating of monitoring system records

7. Be involved with the scheduling of service work

8. Installation of repaired or replacement hardware

9. Perform health and safety assessment