Location: Tattenhall, Chester
Hours: 9:00am - 3:00pm, Monday to Friday
Contract: 6‑month temporary contract - likely to be longer
Job Type: Part-time
About the Company
Our client is a well‑established and growing business within the hygiene and facilities supply sector, operating from modern offices just outside Chester. Known for their strong team ethos and customer‑first approach, they pride themselves on being approachable, collaborative, and highly service‑driven. Employees often describe the environment as fast‑paced, supportive, and welcoming, with a strong emphasis on teamwork and clear communication.
About the Role
We are seeking a reliable and highly organised Office Administrator to support day‑to‑day office and customer service operations. This part‑time, 6‑month temporary role would suit someone who enjoys being the first point of contact, can confidently juggle multiple tasks, and takes pride in accuracy and organisation.
Working closely with sales, service, and operations teams, you will play a key role in ensuring customers receive efficient, professional, and timely support.
Key Responsibilities
Answering and directing inbound phone calls in a professional and friendly manner
Processing sales orders received via phone, email, and website
Managing online account requests and supporting customer account setup
Creating customer service tickets and following them through to completion
Liaising closely with the service department to manage tickets and keep customers updated
Assisting with accounts receivable tasks, including following up on due and overdue accounts
Supporting the mobilisation of new customer contracts, including:
Setting customers up on the ERP system and web portal
Creating order lists on the website
Importing delivery instructions into the delivery management platform
Carrying out general office administration tasks as required
Experience & Skills Required
Previous experience in an office administration or customer service role
Strong written and verbal communication skills
High level of organisation and attention to detail
Comfortable working across multiple systems (ERP, web portals, ticketing systems)
Ability to prioritise tasks and see processes through to completion
Confident, professional telephone manner
What's on Offer
Part‑time hours that suit work‑life balance
Friendly, team‑oriented working environment
Casual dress
Free on‑site parkingThis role offers a dynamic and supportive working environment where organisational excellence is genuinely valued.
We're looking for someone proactive, adaptable, and eager to contribute to the smooth running of a busy office.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website
Salary description
£12.75 - £14.00 per hour