Forwarder

The Forwarder is part of the Freight Forwarding Department. To provide an excellent customer service experience for our customers including clearances, quotes, arranging shipment/deliveries, invoicing and all other functions as required.

Forwarder Benefits

* Competitive salary

* Great work-life balance and culture

* Career growth

* Safe place to work

* Pension

Key Activities as Forwarder

* Completion of end-to-end Ocean Import forwarding activities as the individual role requires

* Follow strict and time sensitive SOP’s/KPI’s to ensure compliance and work closely with internal and external customers

* Focus on customer service. Prepare and submit internal and customer-specific report within deadlines, resolve customer and supplier queries promptly.

* Use of Next Gen/MS office as requested. Ensure timely invoicing, job costing, customs entries and milestone updates using NextGen/MS Office within the required timeframe

* Support month-end department compliance and cost control

* Assist Senior Forwarders, Supervisor and Line Manager where required

* Ensure all reports including internal and customer specific are completed within the deadline

* Resolve queries from customers and suppliers

* Adopt Best Practices and support rates reviews, with Operations Manager. Work closely with the Operations manager for Internal and external rates reviews.

* Maintain customer relationships and participate in customer reviews and development initiatives. Remain in contact with customers and suppliers to maintain relationships. Take part in customer reviews when required to build up visibility and relationships with customers.

* Assist sales and management with customer development

* Uphold company AQ standards and clean desk policy

Preferred Experience and Knowledge for Forwarder

* Educated to GCSE/O level standard or equivalent

* Business related experience

* Proven customer service record and experience

* Proven operational experience

* Knowledge of the international transportation and logistics industry, in export Air Sea Road operations.

* A knowledge and understanding of financials and impact on business

* A good knowledge of IT systems and processes used in the transport sector

* Fluent in English, local language and any other languages required for smooth operation of business

* Problem solving skills

* Ability to read and understand an SOP

* Profitability and result-oriented and always looking for improvement in our business processes

* Team oriented and quality focus

* Flexible in approach and happy to work shifts as required including weekends

If you think this Forwarder job is for you, please apply, we'd love to chat to you