Tenancy Sustainment Officer

Client

Local Authority in Hounslow

Job Title

Tenancy Sustainment Officer

Pay Rate

£22.79 an hour PAYE/£30.23 an hour UMBRELLA

Hours

36 hours Mon to Fri (08:45:AM - 05:00:PM)

Duration

Initial 6 month contract

Location

HYBRID-2 Days working from home and 3 Days Minimum working in the Hounslow House office / out on site (Office / tenants homes / community setting)

Description

PURPOSE OF ROLE:

You are a frontline professional delivering a first class, modern and flexible service to some of the most vulnerable people in the Borough. You are outcome focussed and creative in the way you achieve successful outcomes, seeking and implementing bespoke solutions to complex problems. You adopt a casework-based approach to tenancy sustainment, being proactive and assertive to engage with tenants to influence and empower them to remain safely and independently in their homes. You are highly motivated to support tenants, while effectively managing risks and challenging behaviour.

KEY ACCOUNTABILITIES

1. Work collaboratively with your colleagues and partner agencies to ensure that tenants get the very best service and opportunities to live independently and safely in their homes.

2. Work effectively to prevent tenancy breakdown and escalation of need, proactively supporting tenants to ensure they look after their homes, prevent the loss of their home and ensure rent is paid on time.

3. Proactively engage with tenants, visiting them in community settings and in their homes, building up trusting, professional and caring relationships.

4. Work in a person-centred way, carrying out holistic assessments to identify unmet needs, working proactively with other agencies to ensure those needs are met.

5. Make timely referrals to internal departments and external agencies and proactively follow up to ensure referrals are acted on.

6. Think creatively and decisively to implement bespoke solutions to meet complex needs and resolve complex problems.

7. Co-ordinate work with others across the service to ensure cross cuttings issues are not considered in isolation, and solutions are joined up borough wide.

Experience:

You have experience of multi-disciplinary working involving complex needs and diverse client groups and an understanding of the council's role as a landlord and associated legislation and regulations relating to tenancy matters.

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