Customer Service Advisor

Our client, a growing business within the retail industry, based in Cheltenham, has an exciting new opportunity for a Customer Service Advisor to join their team on a full-time, permanent basis due to business growth. If you’re looking for a fast-paced role where you can use your customer service skills, this position is for you!

The successful Customer Service Advisor should have:

Previous retail or customer service experience
Previous experience within a call centre is desirable but not essential
Strong communication skills across phone, email, and live chat
Confidence when speaking with customers and suppliers
Excellent attention to detail and organisational skills
Able to work in a fast-paced environment
A proactive and professional approach to problem-solving
In this role, the Customer Service Advisor will be responsible for:

Handling customer queries via phone, email, and live chat in a timely manner
Providing advice on orders, product availability, and bespoke options
Chasing suppliers and updating customers on order progress and delivery times
Managing customer complaints professionally and efficiently
Supporting sales opportunities and carrying out general administrative duties
Our client is offering the successful Customer Service Advisor a salary in the region of £25,500 plus benefits including company pension, employee discount, company events, onsite parking, and annual leave.

If you are a motivated customer service professional looking for a new opportunity in a supportive and growing environment, apply now to be considered for this role. Don’t delay in applying for this fantastic opportunity!

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