Desktop Support Engineer - (End of life workstation)

Join Our Team as a Desktop Support Engineer - End of Life Workstation! 🌟

Are you ready to step into an exciting role that supports our End-of-Life (EOL) Workstation Coordination team? If you have a knack for problem-solving, a passion for process improvement, and thrive in a dynamic environment, we want to hear from you!

📍 Location: Chester Business Park, Chester (Hybrid)
🕒 Duration: 6 Months

What You'll Do:

As a Desktop Support Engineer, you will play a crucial role in coordinating activities across hardware and software products as we manage our EOL workstations. Your responsibilities will include:

Tracking & Organizing: Assist in the management of remediation efforts and support various stages of the EOL process.
Collaborating: Work closely with Project Managers to provide general support and ensure smooth project execution.
Improving Processes: Contribute ideas for process enhancements and explore automation opportunities for efficiency gains.

Key Responsibilities:

Analytical Problem-Solving:

- Analyze data and workflows to identify patterns and root causes.

- Break down vague problems into actionable steps for resolution. 🔍

Process Building

- Map current processes and design better ones.

- Create clear, structured procedures from messy information. 🗂️

Project-Focused:

- Own small workstreams, manage tasks, and tackle blockers effectively.

- Maintain excellent documentation and organization of evidence. 📋

Stakeholder Interaction:

- Confidently engage with diverse teams to gather information and clarify needs.

- Communicate effectively to foster collaboration without escalating issues. 🤝

What We're Looking For:

Technical Awareness: A basic understanding of the workstation lifecycle, EOL/EOS concepts, and compatibility issues. Comfort in discussing technical constraints with engineering teams is a plus.

Core Behaviours:

- Curious and persistent, asking insightful questions.

- Strong attention to detail and follow-through.

- Ability to work independently, with minimal guidance.

🌈Why Join Us?

Dynamic Environment: Be part of a newer function within our organization, where your ideas and contributions can shape how the team operates.

Professional Growth: Engage in a role that offers opportunities to improve processes and develop your skills.

Collaborative Culture: Work alongside talented professionals and foster teamwork across various departments. 🌟

If you're excited about making an impact in a temporary Desktop Support Engineer role and meet the qualifications listed above, we encourage you to apply! Let's make technology work better together!

📩 Apply Now and be part of our journey!

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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