Customer Services Administrator

Customer Service Administrator

£28,000 to £30,000 per annum, Permanent, Full-time 40 hours per week Monday to Friday, BS15 Kingswood Bristol, Pension, Bonus, Free Lunch, Parking and Holidays

A leading manufacturing business who are currently seeking a customer service administrator to join an expanding business. Established business of 40 years, offering stability and future progressive opportunities that will see you develop. Working within a team of 3, having close working relationships with further departments, this customer service administrator opportunity will see you :

Deliver a consistently high standard of customer service across all channels, ensuring every interaction reflects professionalism and care.
Handle customer enquiries, complaints, and requests via inbound and outbound calls and emails through the CRM, taking ownership to resolve issues efficiently at first contact whenever possible.
Accurately process customer orders, returns, and maintain records through our ERP, ensuring data integrity across all systems.
Pro actively identify and report compliance and operational issues to maintain service standards.
Consistently achieve KPIs for FRT, FCR, and NPS, ensuring high-quality and efficient customer service."
Collaborate effectively with colleagues and cross-functional teams to ensure seamless service delivery.
Manage workload effectively, prioritising tasks to meet deadlines and service level agreements.
Continuously develop product and service knowledge to provide accurate and informed support.
Identify opportunities to improve processes, customer journeys, and service outcomes.

The successful customer service administrator will have a need to hold :

Excellent communication skills
being able to work as part of a team and have the ability to take ownership over your own work load
Problem solving skills
Have a 'can-do' attitude
Customer services excellence focused
Holding ERP and CRM systems user experience

This customer service administrator role would be the ideal role for someone who has worked as a customer services advisor, customer services representative or within a customer services focused role. Ideally, you would hold experience from within a manufacturing or supplier based environment within a similar customer focused role.

This is an exciting opportunity to join a team orientated business with continued drive to further grow. Working as a the customer service administrator, you will gain the opportunity to feel valued for your contributions to the business which will also bring you further rewards to you and your colleagues.

Benefits include :

Fantastic salary of £28,000 to £30,000 per annum
Full time working hours of 08:00am to 17:00pm Monday to Thursday, 08:00am to 16:30pm Friday
Early Friday Finishes
1 hours break each day
Free Lunch, daily
Profit Share Bonus
23 days Holiday plus Bank Holidays
On site Parking with free electric car charging
No bank holidays, No weekends
Modern office Environment

Apply for your immediate consideration or call for further information on (phone number removed) or (phone number removed).

You can also apply directly to (url removed)

Travail Employment Group Ltd is acting as an Employment Agency in relation to this vacancy.

Thanks for your application. Due to the high level of responses we are currently receiving, whilst we endeavour to contact everyone, sometimes we are unable to. If you have not heard from us within 10 working days of making your application, please assume that you have been unsuccessful on this occasion