Lead customer order fulfilment in a make-to-order engineering manufacturing environment where delivery performance is critical.
Salary c£(phone number removed) + Excellent Benefits
East Midlands
Commutable from Leicester, Coventry, Rugby, Northampton, Loughborough, South Derbyshire, South Staffordshire
The Role
An opportunity to lead a customer-facing supply chain function within a complex manufacturing environment supplying global customers with time-critical engineered products.
This is not a traditional customer service role. It sits at the centre of:
* Manufacturing
* Supply chain
* Customer delivery performance
You will lead a team responsible for managing the full order lifecycle, ensuring customer commitments are met despite production constraints, supply challenges, and changing demand.
Key Responsibilities
* Lead and develop a customer service / fulfilment team (5 reports)
* Manage order flow from receipt through to delivery
* Coordinate cross-functional activity across:
o Production
o Planning
o Procurement
* Act as escalation point for delivery-critical issues
* Drive customer satisfaction and service performance
* Support SIOP / demand planning processes
Environment
* Make-to-order manufacturing
* Complex supply chains
* Global customer base
* Time-critical delivery expectations
Requirements
* Experience in manufacturing or engineering environment
* Strong understanding of supply chain / order fulfilment
* ERP system experience
* Proven leadership or team development capability
* Ability to manage customer expectations in complex scenarios
Package
* £38,000 - £45,000
* Development and progression opportunities
* Pension + benefits
Ready to Apply?
If you're ready to take on this exciting, high-impact role, we'd love to hear from you!
Send us your CV today, quoting reference LX (phone number removed)
Salary description
£38000.00 - £45000.00 per year