HR Case Manager

HR Case Manager – Employee Relations
📍 Deeside (Hybrid after 1st month)
💼 Permanent

An exciting opportunity has arisen for an experienced HR Case Manager to join a well-established and growing organisation, supporting managers across the wider group through a centralised HR advisory function.

This is a telephone-based advisory role, where you’ll play a key part in delivering expert HR guidance on a wide range of complex employee relations matters. You’ll manage your own caseload while partnering with stakeholders at all levels to drive fair, consistent, and commercially sound outcomes.

The Role

As an HR Case Manager, you will:

Provide professional, proactive HR advice via telephone and written communication to managers across the business
Take ownership of the compliance and checks regarding Right to Work processes.  (Must have full understanding of this process, including Visas, etc)
Take ownership of long-term absence cases
Manage a varied caseload of complex ER issues, including disciplinary, grievance, capability, and employee concerns
Support and guide managers through investigations, hearings, appeals, and suspensions
Review and advise on investigation reports, outcome letters, and formal documentation
Ensure all cases are handled in line with employment law, best practice, and internal policies
Coach and support managers to build confidence and capability in people management
Maintain accurate records using a case management system, ensuring cases are progressed efficiently and within SLAs
Work collaboratively with HR colleagues to ensure consistency and best practice across the function About You

We’re looking for someone who can confidently operate in a fast-paced, advisory environment:

Proven experience managing complex HR/ER casework
Strong knowledge of Compliance & Right to work checks
Strong, up-to-date knowledge of UK employment law
Confident communicator with the ability to influence and challenge at all levels
Able to take a pragmatic, commercially focused approach to problem-solving
Comfortable working autonomously while managing multiple priorities
Strong attention to detail with excellent organisation and diary management skills
Experience coaching and developing managers is highly desirable
CIPD Level 5 or above (or equivalent) is preferred What’s on Offer

Competitive salary package
Generous holiday allowance (including bank holidays)
Employee discount schemes
Onsite facilities including parking and subsidised dining
Long service and recognition schemes
Supportive and collaborative HR environment