Scania Assistance – Centre Manager 12 month maternity cover – fixed term contract
Location: Bradford – hybrid working (and virtual oversight of our Melbourne branch).
Working hours: Monday – Friday 0845 – 1700.
Salary: From £49,000 plus an excellent benefits package and a bonus scheme.
An opportunity to play a pivotal role in the Scania GB operation as Centre Manager at our Scania Assistance branch in Bradford. You will bring both people leadership and strategic oversight to all centre operations, enhancing our processes and developing the Scania Assistance strategy. You will be ultimately responsible for ensuring that Scania Assistance deliver a premium around the clock service to our customers in the UK, Southern Ireland, New Zealand, Australia, Canada and the USA.
In this role you will:
Lead, coach and motivate our people to deliver the premium service associated with the Scania brand, fostering an inclusive culture.
Oversee all centre operations both in the United Kingdom and in Melbourne (Australia).
Manage, supervise, and coordinate the activities of the Centre according to the Market Plan.
Forecast and analyse financial performance, implementing changes where necessary to reach financial targets.
Collaborate with the Scania Assistance management team and the Global Assistance Centres management team to review and improve policies, guidelines, procedures and standards.
Handle the most complicated customer inquiries, understanding the customer and their needs.
Monitor and track colleague performance, delivering coaching to ensure continuous individual and cultural enhancement.
People Management and leadership are essential to this role, as you will be responsible for recruiting and nurturing the right behaviors and culture at all times.
About you:
People leader – an experienced people leader, who can demonstrate tangible examples of developing both teams and processes.
Strategic thinker – someone who has succesfully planned, executed and delivered strategic change.
Customer obsessed – possessing a genuine passion for putting the customer first, ensuring each customer receives the best service possible.
Organised – proven experince operating in a fast paced environment, having to simultaneously prioritise multiple objectives and meet deadlines.
Closing Date: 21/04/2026
Please note, the closing date for this role is subject to change pending volume of applications.
Next Steps:
If you like the sound of this position, please apply today.
Your application will be reviewed by the hiring manager or a member of the Scania Recruitment Team.
If you are successful at this stage, you will be invited to have a conversation and discuss the role further.
We understand that every candidate is unique, and we strive to accommodate your needs. If you require any adjustments during the application process, please reach out to our Recruitment Team, we’ll be happy to discuss these with you
Salary description
£49000.00 - £49000.00 per year