Contract Type: Permanent
Hours: 37.5 hours per week, includes evening and weekend work
Salary: £42,213.23
You must have a valid Adult Registered Nurse/Midwife NMC Pin.
Join MSI Reproductive Choices UK as an Clinical Quality Manager and help us empower individuals through access to reproductive healthcare.
What You'll Do
The Clinical Quality Manager plays a key leadership role in ensuring safe, effective, and compliant clinical care across MSI UK’s contact‑centre services. Working across telephone and digital clinical pathways, the role provides expert oversight of clinical quality, governance, and patient safety, maintaining high standards of regulatory compliance and continuous improvement.
The role works closely with the Clinical Services Matron, General Managers, Clinical Team Managers, and the Quality & Governance team to provide assurance, challenge, and expert guidance. Effective collaboration and clear delegation are essential to ensure consistent, proportionate, and joined‑up quality oversight across all contact‑centre operations.
Key Responsibilities:
Clinical Audit, Compliance & Regulatory Readiness
Incident, Complaint & Risk Management
Quality Improvement & Performance Monitoring
Policy & SOP Compliance
Clinical Support, Training & Capability Building
Why Join Us?
We offer a supportive, values-driven environment where your contribution is recognised and rewarded:
Financial Benefits
Competitive salary
Up to 5% employer pension contribution
Fast expense reimbursement (within 10 days)Work-Life Balance
25 days annual leave + your birthday off
Family-friendly policiesRewards & Perks
Long service recognition
Discounts at 4,000+ retailers via Blue Light Card Health & Wellbeing
24/7 GP access
Employee Assistance ProgrammeCareer Development
Paid training and development
Accredited apprenticeships
Clear progression pathwaysBe part of a team that’s making a real difference. We offer a supportive, inclusive environment where your work directly contributes to improving lives.
To find out more about the role, please apply
Salary description
£0.00 - £0.00 per year