Our client is a leading housing association, committed to providing safe, affordable, and high-quality homes for its communities. With a strong focus on sustainability, community engagement, and resident wellbeing, they strive to make a positive impact on the lives of those they serve. The dedicated team works collaboratively to create inclusive and thriving neighbourhoods where everyone can flourish.
Your new role
Are you a skilled and experienced, multi-skilled joiner / carpenter in Swindon and surrounding areas who are looking to make a real difference? Our client is seeking 2 dedicated professionals to deliver high-quality repair and maintenance services that support their mission of providing safe and affordable homes.
Key responsibilities and outcomes include but are not limited to:
Deliver high standards of work, relevant joinery
Carry out secondary trade activities (Multi) within acceptable quality standards to support KPIs for a first time fix, such as plastering, basic plumbing etc…
Provide outstanding customer service and contribute to achieving operational performance targets.
Accurately record and report operational activities following company and legislative procedures.
Assess risks before work and follow strict Health and Safety measures to protect yourself, customers, and colleagues.
Maintain the condition and appearance of the company vehicle to meet regulatory and company standards.
Keep accurate van stock records to ensure materials are well-stocked.
Ensure all tools, equipment, and plant machinery are maintained, certificated, and defects reported promptly.
Follow safeguarding procedures carefully, identifying and reporting any concerns related to customer safety.
Key Outcomes:
Comply with legislation, company policies, and procedures.
Consistently delivers high-quality services aligned with customer service standards.
Accurate and timely reporting of near misses and RIDDOR accidents.
Meeting or exceeding Guinness Property KPIs for first-time fix repairs.
Achieving key performance and productivity goals.
Increased customer satisfaction through reliable and professional service delivery.
Effective collaboration with colleagues and external partners to resolve operational challenges.
Completion of works within budget and business requirements.
Proper identification, documentation, and referral of safeguarding concerns to Tenancy Enforcement.
This role is mobile within Swindon and the surrounding area. The ideal candidate must live within 20 miles of Swindon.
Hours: Full-time: Mon-Thurs: 8-4.30pm/ Fri: 8-3.30pm Salary: £36,838 per annum
On call is required - 1 in 4 : Out of hours rota: £525 per week when on call
What you'll need to succeed
The ideal candidate must hold an NVQ Level 3 (City& Guilds) in Joiner or Carpentry and have at least 2 years' experience in this trade. You must also hold competence in an additional trade.
All candidates are subject to full referencing and a Basic DBS if successful. Essential for this role:
Confidently demonstrate competency within the joinery /carpentry trade
Strong communication
Hold various multi-trade skills and experience, sufficient to complete repairs, first time fix
Proven ability to work methodically, follow agreed procedures and accurately record data and information.
Ability to work with minimal supervision and demonstrate organisational and time-management skills
Ability to make decisions and solve problems, seeking any advice required.
Ability to carry out physical tasks and lift weights in accordance with Health and Safety guidelines
Ability to operate safely having taken into account any environmental circumstances and possible risks.
Desirable skills for this role:
Experience of working within the social housing sector
What you'll get in return
A competitive salary of £36,838 per annum plus the below benefits:
Out of hours call out rota at £525 per week on call
27 Days Holiday + Bank Holidays + option to buy Extra Holidays + Allowance increases with length of service
Company vehicle and fuel card for business use
Healthcare Cashback Plan
Pension Contributions - up to 9% matching contributions
3 x Life Assurance
Employee Assistance Programme which includes access to face-to-face counselling, a stress helpline and tax, fitness and childcare advice.
A benefit scheme which pulls together a range of special offers and great deals. You can make savings on everyday shopping, fashion, electronics, travel, leisure and days out.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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Salary description
£36838.00 - £36838.00 per year