Cast Performance and Production Manager

Description

To support the Entertainment HOD in the overall success and consistent development of the entertainment experience, professional performers, operation and delivery, ensuring shows, live events and resort activations are delivered safely, on time, to brand standard and within budget.   The Production manager will focus on developing individual and collective skills and improving performance standards across productions and performance interactions. Achieved by maintaining high standards of delivery and team member effectiveness whilst adhering to all company best practices and legal requirements.   To plan, deliver and manage all production elements across the resort’s entertainment and event programme, alongside the Redcoat Manager and the Technical Manager.   The role leads the production and wardrobe teams while working cross-functionally to create high-quality guest experiences. 

KPIs

Improved Guest Experience 

Improved ENPS. 

Improved NPS. 

Reduction in LTO. 

Consistent delivery as directed / planned.  

Safe and secure compliance 

General Duties & Key Accountabilities

Team Leadership  
Lead, develop and manage the production teams, being accountable for all ‘on stage’ and ‘off stage’ product that involves direct reports. 

Support recruitment, rehearsal planning, onboarding and training of production team and Wardrobe.  

Consistently evaluate the quality of entertainment product and its delivery in all areas, whilst focussing on the Performance teams and wardrobes, collective and individual delivery. Prepare regular and specific feedback from viewed performances. These reviews will support and frame the One to Ones and performance reviews for each individual that this role will be responsible for 

Create rotas to ensure appropriate coverage across all venues and show times, and fairness in balance of ‘track’ count and management through rota’s. 

Develop and implement a robust understudy programme to ensure all shows happen regardless of injury or illness to team members. This should also play a part in succession planning for team development and agreed with central Head of entertainment casting and team development.  

Regular communication and team meetings with the Cast Captains and Wardrobe team for general information updates.   

Responsible to uphold the Team performance cycle of catch ups, including one to ones, Performance reviews and Upon Request catch ups.  

Manage performance, absence, conduct and development within the team.  

Promote a collaborative and inclusive team culture.  

Health, Safety & Compliance - Ensure all productions comply with H&S legislation and internal policies.  

Oversee risk assessments, safe systems of work and equipment checks. Be accountable for the safe delivery of all tasks within the roles of the performers and wardrobe teams. 

Lead incident investigations and implement corrective actions where performers / wardrobe teams are involved. 

Support sessions / upskilling workshops, and any Butlins Big Weekends or events that the performance team and wardrobe take part in. 

Support the Redcoat Manager and Assistant Manager with the shaping of the Redcoat talent and continuously looking at ways to develop them through training and opportunities.  

Support the communications and check ins of the Self-employed actors. (Rosta’s and collating invoices) 

Responsible for the visiting artists involved in any Butlins Productions / collaboration shows. Including the Resort Puppeteers.  

Supporting the resort for visiting artists and brands on the on-resort wellbeing.

Support the day-to-day entertainments operations across all Butlins breaks taking on the role of Entertainment Duty Manager, overseeing the delivery both day and night.  

Production & Show Delivery  
Oversee the end-to-end delivery of entertainment productions, live shows, seasonal events and special activations.  

Manage production schedules, rehearsal timelines and technical requirements.  

Ensure all shows and events meet brand, quality and guest experience standards and are delivered as directed.  

Collaborate with Technical Manager to ensure staging, lighting, sound, AV, Props, costumes and set requirements meet the production standards set out in the technical rehearsals.  

Troubleshoot live production issues and ensure seamless delivery. Supporting and working with Stage Managers for consistent quality of delivery. 

Support new show or performance team installs, and seasonal programme changes.  

Planning & Resource Management  
Plan production resource requirements aligned to occupancy and programme, working with the Entertainment Co-ordinator.  

Manage budgets for production, equipment and maintenance as required. 

Monitor Costumes and props and their upkeep.  

Work with central teams or suppliers on equipment and show assets.  

Support planning and preparation of annual date sheets and Track counts, to accompany contracts and general ‘Rosta’ information.   

Collaboration & Stakeholders  
Support resort-wide events and peak period planning. Support Entertainment HOD with resort wide communications of all entertainment product where required.  

Liaise with external suppliers, touring acts and contractors.  

Communicate clearly with senior leadership on risks, performance and delivery.  

Ensure guest feedback relating to shows/events is reviewed and acted upon. 

Support cast captain and the development of their knowledge and skills.  

Supporting with the recruitment and casting of performance teams as required.  

Ensure that all entertainment areas and performance areas are kept safe, clean and presentable always.  

Attending and participating in all relevant internal and external meetings in connection with the responsibilities of the role.  

Gain feedback from guests on entertainment experiences provided within the resort offer. Act on guest queries and feedback in the interest of the guests and the operation.  

Helping to maximise income within the resorts by interpreting and acting upon the daily financial results 

Consistently evaluate entertainment to identify any income or productivity opportunities  

Working with Entertainment HOD, ensure payroll costs are in-line with the budget and forecasts of the business.  

Experience & Qualification Requirements

Strong people skills and knowledge of live production environments. 

Previous demonstratable experience in a leadership role within entertainments and performance 

Previous experience of managing an operation where speed is important whilst still maintaining high levels of guest experience and high quality. 

Demonstratable experience of creating and leading development programmes & improving performance standards 

Ability to effectively lead, motivate and engage team, even in times of high demand and under pressure of a live entertainment environment. 

Ability to communicate effectively at all levels. 

Highly detail conscious to ensure the highest of standards are implemented, with good organisational skills and problem-solving skills. 

About Butlin's

Did you know Billy Butlin was the first person to introduce dodgems to the UK? That's right, 'fun' is in our DNA, and we've been delighting guests for almost 90 years. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture.

As The Home of Entertainment, we pull out all the stops to provide our guests with an 'Altogether More Entertaining and Fun Break', from all-action family holidays to adult-only Big Weekenders, brought to life through our three mighty values. So, if you're looking for a role where you can Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Care For Each Other, we think you'll fit right in