About the Role
Reporting to the Head of Operations, you will be at the heart of our repairs service, acting as the first point of contact for residents and ensuring that repairs are delivered efficiently, on time, and to a high standard.
You will coordinate day-to-day repairs, manage contractor relationships, support compliance activities, and contribute to delivering a seamless and responsive service for residents.
Key Responsibilities
Act as a front-facing contact for residents, delivering excellent customer service across a range of housing queries
Coordinate and manage responsive repairs, ensuring works are completed on time, within budget, and to a high standard
Allocate work orders to contractors, monitor progress, and ensure KPIs are met
Build and manage strong contractor relationships to ensure value for money and high-quality service delivery
Support the turnaround of void properties to ensure homes are relet quickly and to a high standard
Maintain accurate repairs data and process invoices efficiently
Support health & safety compliance by coordinating access and maintaining up-to-date records
Work collaboratively to manage complaints, minimise disrepair cases, and improve resident satisfactionAbout You
I am looking for someone who is:
Experienced in a housing or related environment, particularly in responsive repairs
Highly organised, with strong time management and the ability to prioritise effectively
A confident communicator with a strong customer-focused approach
Proactive in identifying and resolving issues before they escalate
Comfortable working independently and as part of a team
Detail-oriented, with a strong focus on data accuracy and process improvement
Adaptable, with a flexible and hands-on approachSkills & Experience
Experience in a social housing or property-related role
Knowledge of reactive repairs and contractor management
Strong IT skills (Microsoft 365; housing systems experience desirable)
Ability to manage multiple tasks in a fast-paced environmentQualifications
Level 4 qualification in Housing or Housing Maintenance (or willingness to work towards this within 12 months)What They Offer
Agile working with a minimum of three days on-site
25 days annual leave rising to 30 days, plus bank holidays
Additional Health & Wellbeing days and volunteering leave
Pension scheme (with enhanced employer contributions post-probation)
Health plan
Ongoing professional development and support for qualificationsWhy Join Them?
You'll be part of a close-knit, forward-thinking organisation where your contribution truly matters. This is an opportunity to shape services, improve processes, and make a real difference to residents' lives
Salary description
£30000.00 - £33000.00 per year