Job Title: IT/Cloud Technician - 1st Line Support
Location: Caerphilly, Wales
Salary: £28,000-£30,000 + Tax Free Annual Company Bonus
Job Type: Full-time, Permanent
Company Description:
Perfect Path Recruitment is a specialist agency, partnering with a leading IT service provider in Caerphilly. This innovative, employee-owned business is renowned for its focus on staff development, collaborative culture, and a commitment to shared success. They deliver full-cycle IT services and support to a diverse range of clients across multiple sectors.
Job Description:
Are you an experienced IT/Cloud Technician looking to join a dynamic and supportive team? We are seeking a skilled individual to join a busy IT Helpdesk, providing exceptional remote and telephone 1st line support to a wide client base. This varied role requires a hands-on approach and a passion for technology. You will be responsible for troubleshooting hardware and software issues, managing client queries, and contributing to a knowledge-sharing environment.
Key Responsibilities:
* Provide 1st and 2nd line IT support via phone, email, and remote tools.
* Troubleshoot and resolve issues related to Microsoft Desktop and Server Operating Systems.
* Perform Microsoft 365 Administration and Cloud troubleshooting.
* Configure and maintain PC hardware.
* Deliver outstanding customer service and build strong client relationships.
* Contribute to team growth through knowledge sharing and collaboration.
Required Skills & Experience:
* Proven experience in a 1st line support or IT Helpdesk role.
* Strong working knowledge of Microsoft 365, Windows OS, and Active Directory.
* Experience with PC hardware setup and maintenance.
* Excellent communication and problem-solving skills.
* A 'hands-on' approach and a proactive attitude towards learning.
* A COMPTIA or MCP qualification (or evidence of working towards one) is highly desirable.
* A valid UK Driving Licence and access to your own vehicle are essential.
Benefits:
* Clear career progression and salary growth opportunities.
* Profit-related bonus.
* Life Cover.
* 24/7 access to a GP and well-being services.
* Opportunities for technical training and formal certifications.
* Supportive, collaborative, and employee-focused culture.
How to Apply:
If you have the skills and passion to thrive in this role, apply today. We are looking for candidates who are ready to invest in their future and grow with a company that truly values its people
Salary description
£28000.00 - £30000.00 per year