Parts Supervisor

Role Purpose
Reporting to the relevant department manager, you will play a key role in delivering excellent customer service, supporting the wider team, and ensuring smooth operations across sales, stock control, and showroom presentation.
You will also act as an escalation point in the manager's absence, helping to maintain high standards and overall team performance.
Key Responsibilities
·Support the daily operation of the parts department and showroom, allocating tasks as required
·Deliver outstanding customer service, responding to product and service enquiries both in person and remotely
·Maintain showroom standards, ensuring products are well presented, correctly priced, and fully stocked
·Process sales, quotations, and orders, including sourcing parts from suppliers and other locations
·Coordinate stock movement between sites and assist with stock control and regular stock checks
·Handle point-of-sale transactions, including cash and card payments, and generate invoices
·Promote products, special offers, and upsell where appropriate to maximise sales opportunities
·Assist with deliveries, including loading, unloading, and packing goods
·Build strong relationships with internal teams, suppliers, and customers
·Stay up to date with product knowledge through training and supplier updates
·Support the achievement of departmental targets and wider business objectives
·Ensure compliance with company procedures and health & safety standards
Skills & Experience Required
·Previous experience in a retail, showroom, or similar customer-facing environment
·Sales experience with a target-driven mindset
·Knowledge of horticultural, agricultural, or similar machinery/products (desirable)
·Experience in stock control or parts-related environments
·Strong organisational skills with the ability to prioritise tasks in a fast-paced setting
·Excellent communication skills across face-to-face, phone, and email
·Customer-focused with a friendly and professional approach
·Confident handling transactions with accuracy and attention to detail
·A team player who can also work independently when required
·Comfortable using IT systems, including email and basic computer applications
·Flexible and able to remain calm under pressure
·Ability to handle confidential information appropriately
To apply, please send a copy of your CV and a covering letter to alex . drury @ nmsrecruit . com or, alternatively, submit your application via the link below

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