Emergency Response Coordinator

Job Description
We have an excellent opportunity for an Emergency Response Coordinator to join our global operations team. In this fast-paced, shift-based role, you’ll be responsible for coordinating responses to critical incidents and acting as the key point of contact during real-time emergencies. You will have the chance to manage cases, collaborate with multi-agency teams, and ensure seamless communication during global incidents.
Salary: £30,000 starting with annual £2,500 increases
Position: Emergency Response Coordinator
Hours: 6 on / 6 off (3 days, 3 nights – 12 hour shifts)
Setting: Global Assistance (Medical, Travel, Security etc)
Location: Farringdon, London
Your key responsibilities will be;
* Serve as the first point of contact for global emergency incidents (medical, security, travel)
* Coordinate responses to urgent cases across multiple international agencies and service providers
* Monitor global events, identifying potential risks and emerging threats
* Manage and document cases, ensuring accuracy and compliance with operational standards
* Liaise with internal teams and third-party providers to ensure efficient case management
* Support escalation and decision-making during critical incidents
* Contribute to the planning and execution of responses to major events
For this role, we’re looking for someone who has;
* Experience in operations, control room, or emergency response environments, with a focus on global coordination
* Strong communication skills, with the ability to remain calm under pressure and make informed decisions
* Excellent organisational skills, with attention to detail and the ability to manage multiple priorities during shifts
* Ability to work autonomously in a high-pressure, fast-paced environment
What benefits are on offer;
* £30,000 starting salary, with £2,500 annual increases
* 24 days annual leave
* Pension scheme and private healthcare
* Structured shift pattern with extended time off between shifts
* Exposure to global operations across real-time incidents
* Opportunity to grow and develop within a tight-knit, supportive team
* Clear career progression within a global operational environment
What can Athona offer you?
* Experts in the healthcare sector offering a professional and supportive service
* Nationwide vacancies available in the NHS, Charities, Social Enterprises and private sector
* Provide support from start to finish, including negotiations on terms and onboarding
* Overseas support for candidates not familiar with the UK
* A supportive team who truly care about your career, taking the time to understand your needs and help you achieve your aspirations
* Support beyond placement, making sure you're happy with your new job and it continues to fulfils your career goals.
Interested? Simply apply above today to enjoy these excellent career prospects and reap the rewards of making a real difference to others, every day