Salary: £15.31ph
Location: Cambridge
Hours: Monday - Friday 9am - 5pm
Till September 2026
The purpose of this role is:
To provide tenants with information and advice relating to any refund owed to them through the Rent Regulation Project.
To support the Rent Regulations Customer Project Manager to deliver this time-limited project to ensure council tenants receive refunds owing to them in a timely manner, and through the effective delivery of a customer focused service.
Supporting the Rent Regulations Customer Project Manager to deliver the corporate objectives and overall success of Cambridge City Council through effective working with colleagues in the Council, Partners and Elected Members.
To work proactively, efficiently and effectively to ensure the project achieves its overarching objectives.
In this role you will:
1. Be responsible for the delivery of the projects' objectives, seeking advice and guidance from the project manager where necessary.
2. Proactively input and collaborate with the manager to track the project plan and assist in revising, based on the changing needs or requirements throughout the project.
3. Support the manager to continuously improve the processes devised to deliver this complex and time critical project by planning, monitoring and evaluating the project during its lifetime.
4. Provide statistical analysis on the project's performance to the manager as required.
5. Assist in compiling and updating reports on the project status to present to managers, other Council Departments, Members or Stakeholders where necessary.
6. Identify customers requiring refunds, making sure all relevant bank details are obtained, verified and stored on the Housing Management System, contacting customers where necessary to check or update bank or address details.
7. Ensure all credits are assigned to the correct rent accounts in a timely manner to allow refunds to be processed and ensure all customers are aware of approximate timescales for refunds.
8. Carry out all validity pre-checks before issuing Regulation refunds, in line with CCC's refund and debt management policies.
9. Ensure any refunds, where the tenant has previously claimed any welfare benefits, meet the requirements of the DWP and all housing benefit overpayments are recovered using the appropriate methods.
10. Ensure accurate records are kept and documents are always filed correctly using the appropriate document management system, ready for Audit.
11. Refer /report any instances of suspected fraud of any welfare benefits to the relevant team to continue further investigations.
12. Assist the Manager to interpret multiple datasets, associated procedures, legislation and policies to effectively communicate findings.
13. Demonstrate an awareness and understanding of equality, diversity and inclusion, and apply this to your role and ways of working.
14. Carry out any other duties as required by your line manager from time to time in accordance with the grading of the post.
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Salary description
£15.31 - £15.31 per hour