HGV Service Advisor

HGV Service Advisor

Location: Bicester
Salary: £28,000 - £32,000 per annum + Bonus (up to £4,000 OTE £36,000)
Job Type: Permanent, Full-Time
Working Hours: 44.5 hours per week (including 1 in 3 Saturday mornings)
 
ISQ Recruitment is currently seeking an experienced HGV Service Advisor to join a busy commercial vehicle service operation based in Bicester.
 
This is an excellent opportunity for a customer-focused professional who enjoys working in a fast-paced environment and acting as the key link between customers and the workshop team.
In this role, you will play an essential part in ensuring the smooth running of the service department, managing customer enquiries, coordinating vehicle repairs and servicing, and ensuring customers receive clear communication throughout the process.
 
If you have previous experience in a commercial vehicle, HGV, or automotive service advisor position, this could be the ideal next step in your career.
 
Key Responsibilities

Act as the main point of contact for customers bringing vehicles in for service or repair
Coordinate workshop bookings and manage the daily service schedule to maximise productivity
Gather detailed information about vehicle faults and service requirements
Provide accurate updates to customers regarding vehicle progress and completion times
Liaise with the workshop team to ensure work is carried out efficiently
Identify additional repair or service opportunities and communicate these professionally to customers
Obtain customer approvals and authorisations for additional work
Maintain accurate vehicle service records and documentation
Raise invoices and ensure work orders are correctly processed
Follow up with customers after service visits to ensure satisfaction
Monitor work-in-progress and ensure jobs are completed within agreed timeframes
Ensure all health and safety procedures and company standards are followed Candidate Requirements

Previous experience as a Service Advisor within HGV, commercial vehicle or automotive sectors is highly desirable
Strong customer service and communication skills
Excellent organisational and administrative abilities
Ability to manage multiple tasks and prioritise workload effectively
Good attention to detail and problem-solving skills
Confident working in a busy service department environment
Ability to work both independently and as part of a team
Basic technical understanding of vehicle servicing and repairs is beneficial Working Hours
44.5 hours per week across rotating weekday shifts:

7:00am - 4:00pm
8:00am - 5:00pm
9:00am - 6:00pm (All shifts include a 30-minute unpaid break)
Plus 1 in 3 Saturday mornings, 8:00am - 12:00pm.
 
Benefits

Competitive salary with performance-related bonus
Ongoing training and career development opportunities
30 days annual leave including bank holidays
Additional holiday entitlement with long service
Holiday purchase scheme
Workplace pension
Staff referral scheme
Cycle to work scheme
On-site parking
Company uniform provided Apply Now
If you're an organised, customer-focused Service Advisor looking for your next opportunity within the commercial vehicle sector, we'd love to hear from you.
 
Apply today with ISQ Recruitment to find out more about this opportunity