The Role
To provide strategic leadership and full commercial, operational, and client-relationship ownership of the contract. The Contract Manager is accountable for contract performance, budget delivery, compliance, resource planning, client satisfaction and the achievement of all KPI and SLA commitments.
This role sets the operational strategy for the service, ensures the team delivers day-to-day performance, and drives continuous improvement, innovation, and service transformation across the contract.
Quality and Audit
Ensure and monitor robust adherence to RAMS, training requirements, accreditations, and quality assurance processes.
Sign off service-critical documentation including risk registers, improvement plans, method changes and technical guidance.
Ensure the relevant team member maintains accurate records, system utilisation, and reporting processes.
Operational Delivery Support
Provide leadership to ensure the contract operates efficiently, safely, and in line with contractual terms.
Define and communicate operational strategy, workstream priorities, and performance targets for the team.
Oversee integration of new technologies, process improvements, and transformation activities to enhance service delivery.
Lead strategic planning for resource levels, recruitment, supply chain arrangements, subcontractor strategy, and long-term service capability.
Maintain full accountability for meeting or exceeding contract KPIs by ensuring consistent usage of the digital reporting platforms
Review daily/weekly WIP, backlog, jeopardy, no access, follow-ons, voids performance, and urgent works.
Lead monthly/quarterly contract meetings, presenting performance, financial updates, risk positions, and improvement plans
Commercial Performance
Overall responsibility of the contract P&L, ensuring profitability, financial accuracy, and control of commercial risk.
Drive commercial awareness across operational teams, ensuring correct SOR usage, variation control, and value-for-money procurement.
Work closely with the Commercial and Finance teams to forecast revenue, manage cost lines, track material budgets, and ensure accurate valuations.
Lead subcontractor strategy including onboarding, performance management, audit checks and commercial governance.
About You
You’re a results-focused leader with strong contract or operations management experience, and the ability to balance commercial performance with excellent service delivery. You have a solid technical understanding of repairs and maintenance and the confidence to build trusted relationships with clients, residents and your teams.
Proven ability to manage contracts with complex KPI frameworks.
Commercial acumen
Strong understanding of building maintenance, repair methodologies, and relevant trade practices.
Formal qualification or recognised training within the property repairs and maintenance sector.
Demonstrable knowledge of Health & Safety legislation, compliance requirements, and safe working practices.
Experience managing multi-disciplinary teams across different workstreams
Knowledge and Experience of using NHF SOR codes and other pricing models
Demonstrable experience building strong, senior-level client relationships.
Key Skills
Progressive thinker with the ability to translate vision into operational outcomes.
Strong leadership and ability to inspire high performance across multiple teams.
Highly analytical with strong decision-making capability in complex operational environments.
Exceptional communication, negotiation, and stakeholder management skills.
Proven capability to manage change, transformation, and continuous improvement programmes.
Strong presentation skills for senior client forums and internal boards.
High resilience and ability to manage competing priorities in a high-volume environment.
IT literate with experience using job management platforms and Microsoft Office applications
What We Offer
£70,000 - £80,000 Base Salary Depending upon experience
Company vehicle and fuel card
25 days’ annual leave + bank holidays
Up to £2,000 colleague referral fee
Long-service awards at key milestones
Perkbox – discounts on coffee, cinema, travel and wellbeing
One paid volunteer day each year
Ongoing training, development and real career progression, Axis promotes from within
Why Axis CLC?
Joining Axis CLC means being part of a national organisation that delivers essential services across housing, education, healthcare, defence and commercial property. You’ll be joining a team that values reliability, quality and social impact, offering long-term stability, meaningful work and genuine opportunities to grow and progress in your career.
Our Commitment to Inclusion
Many faces, one Axis CLC. We value diversity and are proud to be an equal-opportunity employer. If you need any adjustments during the hiring process, please let us know
Salary description
£70000.00 - £80000.00 per year