Location: Heathrow
Contract Type: 9 months
Industry: Facilities Management
Pay Rate: £12.71 – £15.50 per hour (PAYE)
Hours: Monday–Friday, 8am–5pm (40 hours per week)
Start Date: Mid April
Key Responsibilities
* Schedule and book all required training to ensure full compliance with Heathrow contract requirements.
* Liaise with operational teams to ensure staff understand training expectations and attendance requirements.
* Book and manage training rooms and support the Operational Trainer with session logistics.
* Deliver mandatory training including inductions, GSAT/BSAT, fire safety, and other airport‑specific sessions.
* Maintain accurate training records, update matrices, and produce monthly reports.
* Act as an active member of the QSHE team, promoting organisational values and challenging behaviours not aligned with standards.
* Ensure training supports safe use of plant, equipment, and PPE.
* Work closely with the ID Pass Coordinator, Operational Trainer, and wider teams to improve training culture.
* Support and monitor agency performance, providing feedback where required.
* Attend internal meetings to review contract performance and update shared documentation.
* Provide occasional out‑of‑hours support to meet operational needs.
* Review training data and trends, recommending improvements to enhance compliance and efficiency.
* Identify opportunities to enhance services and recognise colleagues through reward schemes.
Person Specification
* Strong organisational and time‑management skills with flexibility to support a 24/7 operation.
* Minimum 2 years’ experience in a people‑facing role and 1 year in a fast‑paced environment.
* Confident communicator able to adapt style for different audiences.
* Skilled in administration, record‑keeping, and Microsoft systems.
* Positive, self‑motivated, and committed to personal development
Salary description
£12.71 - £15.60 per hour