Assistant Customer Service Manager

Assistant Customer Service Manager

Location: Aldershot, Hampshire

Salary: £36,000 (depending on experience)

Hours: Monday - Thursday: 08:30 - 17:30 | Friday: 08:30 - 17:00 (Office-based)

Overview

We are currently recruiting for an Assistant Customer Service Manager to join a growing and dynamic business based in Aldershot.

This is a varied and hands-on role, supporting the Customer Service Manager in overseeing day-to-day operations, developing the team, and ensuring a consistently high level of service is delivered to customers.

This opportunity would suit someone with strong customer service experience who is looking to step into a more senior, supervisory role within a fast-paced environment.

The Role

Working closely with the Customer Service Manager, you will support the team across training, operations and account management, while also acting as a point of escalation for customer queries.

Key responsibilities Include:

Training & Development

Creating clear and user-friendly training documentation across the department
Producing product briefing materials for the Customer Service team
Supporting induction and training of new starters
Delivering training sessions and refreshers to upskill the team
Mentoring and supporting Account Managers and Assistant Account ManagersTeam & Attendance Management

Managing holiday requests via the internal HR system
Supporting return-to-work interviews and attendance processes
Covering the Customer Service Manager during absence or meetings
Leading team huddles and handling escalated issuesOperational Support

Monitoring bespoke and Far East orders and liaising with Purchasing teams
Supporting production queries and order adjustments
Assisting with the resolution of customer complaintsOrder Administration (Quote to Delivery)

Issuing quotations and handling customer enquiries
Raising and processing orders on internal systems
Sending order confirmations and progressing orders through to delivery
Maintaining clear communication with internal stakeholders throughoutCandidate Requirements

Essential:

Previous experience within customer service (ideally with some supervisory or mentoring responsibility)
Strong training and presentation skills
Excellent communication skills with high attention to detail
Good IT skills, including Microsoft Excel
Strong organisational and time management skills
Ability to manage multiple tasks in a fast-paced environment
Confident problem solver with the ability to handle escalations professionally
A collaborative approach with the ability to support and develop othersDesirable (not essential):

Experience within print, production or promotional products
Knowledge of Far East sourcing or bespoke order processes
Basic understanding of HR processesWhat's on offer?

Salary up to £36,000 (depending on experience)
Full training provided
Pension scheme
On-site parking
Referral bonus scheme
Years of service benefits
Supportive and collaborative working environmentINDCAM