Senior Credit Controller

NLB Solutions are working with a large business in looking for Senior Credit Controller to join the team and create a dedicated resource that will look to make process improvements and be a hands on collection specialist. The company offer hybrid working and brilliant offices that have parking as well. With an excellent manager that will look to support the new team member the company will offer progression to the right candidate.

The business have just implemented a new AR system and are looking for someone that is keen to add value to a process and as the results are seen benefit from a bonus that will be earnt by the results that the team achieve.

Duties:

* Credit Control & Collections

* Manage a portfolio of key customer accounts, focusing on reducing aged debt and maximising cash collection.

* Conduct proactive credit control activities including phone calls, email correspondence, and account reconciliations.

* Handle escalated and complex debtor issues, resolving disputes swiftly and professionally.

* Monitor overdue accounts and implement appropriate collection strategies.

* Credit Risk & Account Management

* Review and assess credit limits, ensuring they align with company policy and customer payment behaviour.

* Conduct risk assessments on new and existing customers, escalating concerns where appropriate.

* Maintain accurate and up to date customer account information.

* Reporting & Analysis

* Prepare weekly and monthly debtor reports, ageing analysis, and cashflow forecasts.

* Identify payment trends, risks, and opportunities for process improvement.

* Present key findings to management and support decision-making.

* Process Improvement & Leadership

* Support the Credit Manager/Accounts Receivable Manager with day to day supervision of the credit control team.

* Train and mentor junior team members, sharing best practices.

* Contribute to continuous improvement initiatives to enhance efficiency and customer experience.

* Internal & External Communication

* Work closely with Sales, Customer Service, Billing, and Finance teams to resolve customer queries.

* Build strong relationships with customers to encourage timely payment and minimise disputes.

* Represent the credit control function professionally in all communications.

Person Spec:

* Proven experience in credit control, with at least 3–5 years in a senior or advanced role.

* Strong understanding of credit risk, collections processes, and account reconciliation.

* Excellent communication and negotiation skills.

* High level of accuracy, organisation, and attention to detail.

* Proficiency in Excel and finance systems (e.g., ERP/CRM).

* Ability to work under pressure and manage competing deadlines